Program Manager 2 - Reverse Supply Chain - DC Operations

Job Description
Whether you’re in sales or our Seattle headquarters, we’re all obsessed with serving our customers and oh, of course, fashion. A career at Nordstrom is fun, fast-paced and challenging. Be a part of something we think is pretty awesome.
Nordstrom is hiring a Reverse Supply Chain (RSC) Program Manager for the Distribution Center (DC) network. In this role you act as the hands-on operational partner to DC leaders for everything that happens to returned and reverse-flow inventory inside a DC: store returns, returns to vendor (RTV) from stores, claims, condition and disposition decisions, and the labor and cycle times that make them work. You are accountable for DC reverse performance across the network, including cycle times, on-time returns processing, condition accuracy, and dollar recovery. You work in the field with DC teams to surface pain points early, drive consistency from site to site, and bring the learnings back to the Reverse Supply Chain team so the strategic roadmap is built on what is really happening on the floor. Because DC leaders do not report to you, you lead through influence, data, and trust, working across Supply Chain Operations, DC Operations, QO, Field IE’s, Stores, Supply Chain Technology, Merchandising, and Finance. This role is field-based at one of three DC locations: DC 299 (Dubuque, IA), DC 399 (Ontario, CA), or DC 699 (Upper Marlboro, MD).
A day in the life…
Own reverse operations support for the DC network: store returns, RTV for stores, DC claims, and reverse flows inside each DC
Drive DC performance against reverse KPIs, including cycle times, on-time returns processing, condition accuracy, brand-new conditioning rate, and dollar recovery, and report results to RSC leadership on a regular cadence
Spend time on site with DC teams to find gaps and turn what you see into specific, prioritized fixes with named owners, and run the operating rhythm with DC operations leaders
Lead DC readiness, testing, training, and hypercare for new systems and process rollouts, and plan and lead change management when upstream changes land in the DCs
Document and maintain DC returns and RTV process flows, standard work, and training material so sites run the same way
Manage and escalate cross-functional issues that affect DC returns, and track them to closure
Make recommendations to improve productivity, quality, and efficiency of Reverse Operations, and partner with the FC Program Manager and Senior Program Managers so DC input shapes the strategic roadmap
Uphold Nordstrom Core Values
You own this if you have…
3+ years of experience in supply chain, distribution center, returns, or reverse logistics operations preferred; BA/BS in related field preferred
Strong analytical and creative problem-solving skills; knowledge of SQL a plus, and comfort working with KPI dashboards and operational data to find root causes
Hands-on experience with warehouse management and returns processing systems, including supporting system implementations, testing, and go-lives
Outstanding working knowledge of change management principles, and strong leadership skills, including the ability to influence and align operations leaders who do not report to you
Self-motivated and able to work independently in the field, with excellent written and verbal communication skills
Ability to travel up to 25% to DC sites across the network
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
California: $93,500-$155,000 annually, Iowa: $81,500-$132,000 annually, Maryland: $93,500-$155,000 annually
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
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Skills
SQL