Technical Support Engineer – Italian & English

The Experience
Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin.
You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.
This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.
What You'll Actually Be Doing
Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap
Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor
You're Our Person If...
Fluency in Italian and English, with excellent written and verbal communication skills in both languages
2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams
Even Better If...
Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment

Employment type
Full time