Digital Account Supervisor

The Digital Account Supervisor serves as the liaison between the AbbVie Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.
KNOWLEDGE / SKILLS
In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
Website experience is required.
Functional knowledge of Digital marketing platforms.
Recommend digital tactics that align with the strategy and goals of the brand.
Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
Maintain knowledge of AbbVie guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
Demonstrate critical creative thinking and problem-solving skills.
Display clear and concise written and verbal communication skills.
Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
Lead, or assist in, the development of annual scope documents and annual forecasting.
Demonstrate leadership in conflict resolution to facilitate effective outcomes.
PROJECT/PROCESS MANAGEMENT
Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
Act as the digital lead for assigned business group.
Manage or assist in the creation of project estimates and timelines.
Assist with billing and ensure billing is completed on schedule.
Track time daily.
Possess ability to work in a high-volume, rapidly paced environment.
ACCOUNTABILITY / SCOPE
Reports onsite to AbbVie Ad Agency Group Account Supervisor, Digital.
Partners with creative team and project manager on project initiatives.
Adherence to all company-wide financial policies.
Bachelor degree required
Master's degree or equivalent related project or functional experience is desirable
Total account management experience 10-12+ years
Pharmaceutical industry experience preferred (both U.S. and Global) and in-house ad agency/ad agency experience a plus
Excellent communication skills: verbal, Presentation, written
High Energy, positive, organized individual who is comfortable in high-viability role
Ability to manage high volume project scope in a fast paced, creative environment
Great Collaborator with ability to focus on both the big picture and small details

Skills
Digital Marketing, Account Management

Employment type
Full-time

Work arrangement
Hybrid