HVAC/BAS Monitoring and Support Technician

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities with outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future
What You Will Do
Under general direction, troubleshoots mechanical and various building automation alarms from a remote monitoring center. Follows protocols to escalate alarm events to the appropriate dispatch or emergency resource. Ensures high levels of customer satisfaction throughout interactions with customers.
This Role's Impact
This role is part of a shift-based, 24/7/365 department responsible for monitoring and responding to a variety of customer sites across the US and Canada. The technician will remotely monitor, troubleshoot, and manipulate BAS and HVAC systems across several of our premiere accounts, ensuring consistent, high-quality support around the clock.
This role is directly accountable for remote diagnostics, troubleshooting, and system manipulation that support service contract obligations at the branch level — helping ensure customer equipment operates properly and that issues are escalated appropriately to protect service level agreements (SLAs).
This team enables JCI to deliver scalable, round-the-clock remote support across North America, directly supporting branch-level service contracts and enhancing customer satisfaction and equipment uptime — a key differentiator in JCI's service delivery model.
Why Is This an Exciting Time to Be Part of This Team?
Become a member of a rapidly expanding department with great advancement opportunities. We offer a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement, and more. And because we're part of Johnson Controls, we can prepare you for a career on a global scale.
How You Will Do It
This role is based out of our Glendale, WI headquarters, working in-office three days per week. Monday and Friday shifts are eligible for remote work after the probationary period (if scheduled to work those days). Weekend shifts, worked on a rotating every-other-weekend basis, are also remote-eligible after probation.
Two weekdays will rotate off each week to maintain a standard 40-hour workweek.
Occasional overtime may be available/required to help cover call-offs and vacation requests.
Utilizing remote technology, troubleshoots and commissions mechanical systems (e.g., chillers, air handling units, and boilers).
Utilizes Johnson Controls Metasys, Verasys, and proprietary BAS systems to troubleshoot systems.
Performs system point validations.
Performs complex remote system interrogations to ensure proper equipment functioning. Performs coding adjustments as needed. Escalates issues per department protocols.
Creates, reviews, and revises schedules for security, lighting, or mechanical equipment per account specifications. Interprets sequences of operation.
Documents events thoroughly using appropriate software and system tools. Maintains customer site logs.
Performs changes to systems in accordance with customer requests.
Opens and closes service tickets as required to appropriately bill the customer. Ensures documentation is complete and understandable.
Ensures open issues are properly communicated at shift transfer.
Creates reports and offers recommendations for improved operation of customer sites.
Performs other duties as assigned.
Work Environment: This is primarily a sedentary, computer-based role performed in an office/remote monitoring setting.
Soft Skills & Stakeholder Interaction
Success in this role requires excellent customer service skills, with the ability to professionally and effectively serve a wide variety of customers and personalities across many different accounts. Strong communication, patience, and problem-solving skills are essential when interacting with customers, dispatch teams, and internal colleagues under varying levels of urgency.
What Relationships Are Relevant to This Role?
Must be able to communicate and collaborate with:
Manager of Remote Operations
Operations team members
Technology Team
Counterparts from other Customer Monitoring Centers
What We Look For
Two-year technical degree in Building Automation Systems, Controls, or related discipline (or equivalent combination of education and experience) plus three or more years' experience with remote diagnostics of HVAC and mechanical systems required.
Basic to intermediate HVAC knowledge-based abilities required.
Installer field experience or facilities management experience a plus.
Possesses advanced troubleshooting skills and basic programming skills.
Johnson Controls product knowledge, including Metasys and Verasys, highly desired.
Demonstrates proficient oral and written communication skills.
Demonstrates customer service orientation.
Able to fulfill various security and background check obligations as required for customer contracts.
Skills
Strong customer focus
Strong interpersonal skills
Ability to multi-task effectively
Strong grasp of Microsoft Office software suite
Effective communication skills, both oral and written
Excellent organizational and analytical skills
Demonstrated ability to perform and deliver results in a fast-paced, team-oriented environment
Creative and solution-oriented mindset
Other
May be required to obtain DOD clearance (in US)
HIRING HOURLY RANGE: $26.58 - 29.00 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Skills
HVAC, Artificial Intelligence, PLC, Documentation