Cluster Reservation Agent_Hilton Istanbul Bosphorus

Cluster Reservation Agent
The Role
At Hilton Istanbul Bosphorus, we are looking for a Cluster Reservation Agent to support daily operations in line with Hilton brand standards.
The role is responsible for ensuring smooth operational execution, maintaining service quality, and contributing to a high level of guest satisfaction.
Position Title: Cluster Reservation Agent
Department: Reservation Sales
Company: Hilton Istanbul Bosphorus
Location: Istanbul, Türkiye
Job Type: Full-Time
Reporting Line: Director of Reservation
Manage all incoming reservation requests (telephone, email, and online channels) in line with Hilton brand standards
Ensure accurate entry of all reservations into the system, maintaining data integrity at all times
Convert inquiries into confirmed and contracted business in a timely and efficient manner
Handle reservation amendments, cancellations, and special requests professionally
Maximize room revenue through upselling and effective conversion techniques
Maintain up-to-date knowledge of hotel availability, rates, promotions, and packages
Coordinate closely with Front Office, Sales, and Revenue Management teams
Monitor occupancy, forecasts, and availability to support business targets
Respond to all guest and client inquiries in a professional, timely, and courteous manner
Identify and follow up on potential sales leads
Support group bookings, ensuring smooth coordination and accurate documentation
Assist in preparing weekly reservation and group-related reports for management
Ensure all activities comply with Hilton brand standards and service excellence
What We Are Looking For
Previous experience in Front Office,Reservation or hospitality operations preferred
Strong communication and customer service skills
Good understanding of computer systems, Microsoft Office (Word, Excel, Outlook), and reservation processes
Ability to work in a fast-paced operational environment
Strong attention to detail and accuracy
Ability to prioritize tasks effectively
Strong teamwork and collaboration skills
Ability to work independently when required
Good command of English&Turkish
Commitment to Hilton’s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Why Join Us?
Be part of one of Hilton’s most iconic hotels
Work within a globally recognized hospitality brand
Access Hilton University and extensive learning and development opportunities
Enjoy industry-leading Team Member travel benefits through Go Hilton
Benefit from competitive compensation, service charge, and meals on duty
Explore worldwide career opportunities within Hilton
Join a culture that values recognition, teamwork, and continuous growth
Additional Information
This is a full-time position and requires flexibility to work weekends, evenings, and public holidays according to operational needs.
The role involves standing, walking, lifting, and carrying stock items while maintaining high operational standards.
DIVERSITY & INCLUSION

Skills
Excel, Documentation

Work arrangement
No