Field Service Tech - Lapeer,MI

The Field Service Technician's role is to provide superior on-site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement, both internally and for the customer, and ensuring the customer’s project documentation on our file network is updated when changes occur. This is an integral role in either executing or monitoring internal and external activities for service visits.
Responsibilities
Perform on-site installation, maintenance, and repair of GP Reeves equipment at customer sites
Respond promptly to service calls and address customer inquiries regarding technical issues
Diagnose and troubleshoot malfunctions, identifying the root cause and implementing effective
Conduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.
Collaborate with the customer and internal teams to schedule service visits and
Provide clear and detailed documentation of service activities, including reports on repairs and maintenance tasks.
Assist customers with install and start-up of new machines and
Provide remote customer support via phone, email, and virtual
Quote spare parts and replacement parts to
Train customers on proper use and routine maintenance of
Assist in the testing and validation of new products or upgrades in the
Adhere to safety guidelines and company policies while performing field service
Regular and predictable attendance onsite at our workplace or customer/client locations is
Ability to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications and Skills:
Perform installation projects of new equipment
Supervise skilled tradesmen to construct and install all GP Reeves supplied equipment when necessary
Troubleshoot products to determine the most effective resolution to service ticket.
Communicate and resolve issues to ensure successful completion of service visit
Provide exceptional customer service to new and existing customers
Provide customer training. Both formal and informal
Perform system audits of GP Reeves equipment
Maintain detailed knowledge of GP Reeves products and policies and follow procedures
Preferred Experience includes PLC programming & former military
Character Competencies
Associate’s degree or two-year technical certificate, or 4 years’ experience in lieu of degree/certificate
3-5 years successful experience in industrial service or equipment installation is preferred
Basic electro-mechanical troubleshooting skills required
Understanding of fluid dynamics is required
Experience with robotics is beneficial
Detail-oriented, self-starter with strong communication and organizational skills
Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment
Mechanical, electrical, and electronic knowledge and skills to perform necessary service and instruct others on maintaining equipment
Proficient in Microsoft Office
Ability to travel, including intermittent international travel, is required
Demonstrated ability to learn
Travel Requirements
Ability to travel, including intermittent international travel, is required, estimated at 50%
Will need a passport or the ability to obtain one, and a valid driver’s license.
Cultural Competencies
Our ten cultural values, or the "10 Ps", are the backbone of our company. These are the words running through our heads during every customer meeting, design review, and major business decision. Do these resonate with you?
Purpose: We do everything with integrity for our customers, team, and
People: We succeed through leadership, relationships, teamwork, and
Perspective: We are fluid and respond to market needs using our quick lead time as a competitive
Positive: We exhibit a positive attitude and a professional environment that is
Partnership: We partner with our customers and suppliers for shared
Precision: We attend to the details from design to delivery to uphold our reputation for
Performance: We design reliable equipment, and help manufacturers’ products perform
Perseverance: We embrace challenges that foster innovation and work hard to bring
Planet: We are stewards of our resources and our
Profit: We maximize customer satisfaction and use creativity over capital that fuels perpetual
Physical Requirements and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods and move about in industrial environments.
Operate computers, machinery, tools, vehicles, and industrial equipment; must have the ability to use hands to move, set up, adjust, assemble, control, test, operate, or feel objects, tools, or controls; and reach with hands and arms.
Constantly communicate and exchange information with team members, and must be able to effectively convey accurate information to vendors.
Reading/comprehension, writing, oral communication, reasoning and analytical abilities, and mental flexibility.
Infrequent lifting of up to 75lbs.
The employee will constantly climb, bend, squat, kneel, crouch, and reach above shoulder height when working with equipment, loading and unloading materials, and other related tasks.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish material grades and administrative data.
Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make sound discriminations.
Work Environment:
While performing the duties of this job, the employee regularly works indoors, which has uncontrolled environmental conditions.
Exposure to hazardous materials, extreme heat, and proximity to moving mechanical parts.
Requires wearing common personal protective equipment
Position may involve extended work hours
Travel Requirements
This position requires travel approximately 50% of the time. Maintain a valid Driver’s License.
Company Overview
GP Reeves, Inc. was founded in 1971 and has grown to become a leading global provider of engineered dispensing systems and solutions for manufacturing. We design and build a complete line of fluid-dispensing equipment, as well as ambient- and heated-material dispensing equipment and automation. Our patented Air Removal process produces a low-maintenance, highly repeatable system built in Holland, Michigan. With locations in North America, Europe, and Asia to serve our customers, we are looking ahead towards continued success and growth. GP Reeves' customer base includes the world’s leading automotive, life sciences, aerospace, furniture, consumer goods, electronics, industrial manufacturers, and more. We are focused on innovation and technology, driven by a service mindset for our team members, customers, and community.

Skills
Customer Support, PLC, Documentation

Employment type
Full Time

Work arrangement
No