Dispatcher

Job ID: [[id]]
Position Title: [[extTitle]]
Employment Type: [[classificationType]], [[classificationTime]]
Compensation: [[salaryMin]] to [[salaryMax]] per year + discretionary annual target bonus at [[Cust_Bonus]]
Ready for your next challenge? Join us at CRH Canada! We’re 100 years strong; together we can reinvent the way the world is built.
Dufferin Concrete, a division of CRH Canada is hiring a [[extTitle]]!
Who we are:
Recognized as one of Greater Toronto's Top Employers and one of Canada’s Top Employers for Young People, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers.
We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.
CRH Canada is proud to be a part of CRH, a global leader in building materials solutions. For the past 100 years, we have been developing innovative solutions to build the cities of tomorrow. Globally, CRH employs 80,000 people at 4,000 operating locations in 28 countries and has market leadership positions in both North America and Europe.
Why work with us?
A global leader in construction services and material
Rewarding career development in Canada and Internationally
Group Medical, Extended Health and Dental Plan starting from Day 1
Up to 100% top-up for maternity, paternity and adoption leave
Defined Contribution Pension Plan from Day 1
Voluntary Savings Program – TFSA & RRSP
Annual tuition reimbursement program
Discounts on gym membership, telecommunications and home and auto insurance
Position Summary:
Reporting to the Distribution Supervisor, the Dispatcher is responsible for monitoring a large fleet of RMX Drivers while delivering an exceptional customer experience throughout the dispatching process. As the first point of contact between the Distribution team and the RMX Drivers, the Dispatcher must be able to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.
The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery. Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations. Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies.
Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations.
Dispatchers are required to work three types of shifts:
Monday – Friday:
Opening Shift (05:30 – 13:30)
Middle Shift (08:00 – 16:00)
Closing Shift (11:00 – close based on customer requirements).
Dispatchers also work on rotation for Saturday shifts as an opportunity to collect overtime hours, and all Dispatcher should be flexible and able to work all shift types.
MAJOR DUTIES/RESPONSIBILITIES:
Serve as the main point of contact between RMX Drivers and Distribution Team.
Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.
Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
Uphold the company’s commitment to Environmental and Health & Safety.
Administrative duties as required.
QUALIFICATIONS:
High School Diploma
1-3 years of work experience
Dispatching experience is an asset
Related construction field experience is an asset
Computer Proficiency – experience with Microsoft Office and Google Maps; Command Concrete is an asset
KNOWLEDGE/SKILLS/ABILITIES REQUIRED:
Strong customer service orientation and experience
Superb radio / phone skills – ability to professionally handle calls in a fast paced environment
Strong interpersonal and communication skills

Employment type
Full Time