IT Site Operations Support Tech

We are looking for a talented IT Site Operations Support Tech to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.
In this role, you will make an impact in the following ways:
Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.
IT Site Operations Support Tech - Mineral Point, WI
This 100% onsite role provides IT support for Mineral Point, Stoughton, and Janesville, with Mineral Point serving as the primary location. The position supports day-to-day IT operations and helps minimize technology-related production disruptions.
Key Responsibilities
Monitor and support servers, network equipment, UPS systems, data closets, and client devices.
Install, configure, patch, and troubleshoot Windows PCs and servers.
Use Tanium for endpoint management and patching.
Use Macrium Reflect for imaging, backup, and system recovery.
Support network infrastructure, including MDFs/IDFs, switch ports, cabling, and documentation.
Coordinate and escort vendors performing onsite IT work.
Work with plant personnel and IT teams to ensure Cummins IT standards and best practices are followed.
Provide onsite support and travel between Mineral Point, Stoughton, and Janesville as needed.
Technical Skills
Windows 10/11 and Windows Server, Active Directory, Tanium, Macrium Reflect, TCP/IP, network switching, Microsoft Office, Teams, SharePoint, Remote Desktop, and PuTTY.
To be successful in this role you will need the following:
Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.
Education/Experience
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
Associate degree, relevant industry training, certification or equivalent experience preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Skills
Process Improvement, Documentation

Work arrangement
No