Member Advocate I: Hoag Clinic Engagement Service

Primary Duties and Responsibilities
Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Education and Experience
Required:
High School Diploma or equivalent
1-3 years of customer service experience
Preferred:
Call Center Environment Experience
Familiarity with medical terminology
Experience with Radiology scheduling
License Required
N/A
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A