Director, Account Management

Shape what's next with BCD
Director, Account Management (Hybrid)
Full time, Bangalore, India
You will be responsible for managing a team of program managers and/or a major account. You will help achieve the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, preferred vendor maximization, and technology implementation.
What You'll Do
Lead and develop a team of Program Managers to deliver outstanding client service and business results.
Build and maintain strong strategic relationships with key client stakeholders.
Drive client retention, satisfaction, and account growth across the portfolio.
Oversee client business plans and ensure delivery against agreed objectives.
Manage account profitability, budgeting, pricing, and financial performance.
Lead contract negotiations and support commercial discussions with clients.
Identify opportunities to expand services and grow existing accounts.
Ensure service levels, operational excellence, and performance targets are achieved.
Partner with cross-functional teams including Operations, Sales, Finance, and Leadership.
Recruit, coach, and develop talent while fostering a high-performance culture.
What You'll Bring
Bachelor's degree or equivalent experience.
5+ years of leadership experience in Program Management, Account Management, or Client Services.
Proven ability to manage and grow strategic client relationships.
Strong commercial acumen with experience in budgeting and profitability management.
Excellent communication, presentation, and negotiation skills.
Experience leading, coaching, and developing high-performing teams.
Ability to manage multiple priorities in a fast-paced environment.
Strong stakeholder management and problem-solving capabilities.
Willingness and ability to travel domestically and internationally (approximately 25% of the time).
Business travel industry or corporate account management experience is an advantage.
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
Career site BCD
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.bcdtravel.com/blog/
What’s in it for you
Opportunities to grow your skillset and career