Process Manager, Strategy & Optimization

Shape what's next with BCD
Process Manager, Operations Strategy & Optimization (Remote)
Full time, United States, Canada, United Kingdom, Poland, Spain, Netherlands, Denmark, Germany, France
If you live in the Warsaw area, this will be a hybrid role working in-office 50% monthly. If you live in the Kraków and Rzeszów areas, this will be a hybrid role working in-office at least one day per week.
The Process Manager for Operations Strategy & Optimization is responsible for defining, enabling, and continuously improving operational service delivery. This role partners across Operations, Technology, Product, Implementation, Training, and Leadership teams to align on scalable service solutions, optimize processes, support operational readiness, and drives initiatives to improve consistency, productivity, performance, and customer outcomes.
The ideal candidate is a consultative, strategic thinker who can translate business needs into practical, scalable, and sustainable operational solutions.
Thinks strategically while remaining execution focused
Operates as a consultant and trusted advisor
Proactively identifies opportunities for improvement and innovation
Uses data and insights to make recommendations
Builds strong partnerships across functions
Balances customer needs, business objectives, and operational realities
Is comfortable navigating ambiguity and driving change
Thrives in a fast-paced environment with multiple priorities
Is curious, proactive, collaborative, and focused on outcomes
As a Process Manager, Operations Strategy & Optimization, you will
Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices
Partner with operations to identify servicing needs, operational challenges, and improvement opportunities
Provide recommendations and future-state solutions that align operational capabilities with business needs
Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes
Support the successful implementation of new technologies, operational initiatives, and service model changes
Partner with Product and Technology teams to support operational readiness for technology initiatives
Support testing, adoption planning, communication, training support, and post-implementation stabilization activities
Assist with organizational change initiatives, transformation efforts, and operational improvement programs
About you
Prior corporate travel experience
Experience in operations, process improvement, project management, consulting, or program management
Experience designing and documenting requirements, processes, workflows, and scope of services
Knowledge of GDS Amadeus
Strong analytical and problem-solving capabilities
Experience supporting cross-functional initiatives
Excellent communication, facilitation, and presentation skills
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
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