Transfer Agency Specialist

Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
You will supervise the transfer agencies (TA) and other Third Party Administrators (TPAs) in line with the Janus Henderson Global Outsourcing Policy, and TPA Risk and Governance framework. The role will be performed within our existing framework of oversight, governance and relationship management and will monitor the delivery of services against agreed service levels and Key Performance Indicators.
You will be located in our London office. Your primary focus will be the oversight of our Distribution Expenses for our UK, Luxembourg and Irish fund ranges.
You will have specific experience and background in TA within the UK and or Luxembourg/Dublin.
You will:
Monitor and run services standards provided by TA to ensure excellent client service is delivered
Oversee and perform client rebate calculations.
Lead and resolve queries from internal and external parties and with the TPAs
Perform standardized TPA monitoring and due diligence oversight and reviews, both desk based and on site at TPAs
Work with the wider team to ensure standards are best practice, standardized across product types and fund ranges where possible and meet local requirements
Review and enhance processes where possible to ensure we achieve excellent client service.
Produce MI reporting as required
Build a strong working relationship with the TPA client service and relationship management teams
Share knowledge and cross train other team members on areas of expertise to ensure a broad skilled team
Work with manager and team to develop a cross training plan to develop skills defined in objectives and on job description
Keep abreast of any new industry developments/trends and communicate these to the wider team
Support change projects as required
Participate in any client operational due diligence meetings as required
Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and Asia
Carry out additional duties as assigned
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to Wellhub
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
All employee events including networking opportunities and social activities