Veterinary Receptionist

Park Grove Pet Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team! This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.
We are looking for a professional who demonstrates composure under pressure, a genuine love for animals, and strong interpersonal skills to support clients through a variety of experiences, including emotionally challenging situations.
The ideal candidate will also be interested in and comfortable with cross-training as a Veterinary Assistant, gaining hands-on experience in animal care and supporting our veterinary team as needed.
Previous veterinary experience is not required! We welcome candidates who are eager to learn, adaptable, and excited about expanding their skills in both client service and veterinary patient care. Comprehensive onboarding and training will be provided.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
Professional development opportunities
Employee pet discount because we know your pets are family, too.
Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: Full-time, four 10-hour shifts per week. Monday through Friday between 7:50 AM – 6:00 PM. No weekend hours!
Responsibilities
Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Perform client check-out, including payment processing, posting charges, and scheduling future appointments
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment