Ready Mix Customer Service Representative

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Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.
Job Description Summary
The Customer Service Representative works in a dynamic and fast-paced environment to provide effective customer service and support through in-depth knowledge of company products, programs and services. This position reports directly to the Dispatch Manager.
Key Responsibilities
The basic responsibilities of the Customer Service Representative include, but not limited to the following.
Communicate with customers by phone and text messaging software, enter data into the computer system.
Solicit future orders from customers and enter order into computer system.
Negotiate with customers’ acceptable delivery times to prevent lost orders.
Document customer complaints and forward to Dispatch Manager and/or Sales Representative.
Qualifications
Education/Experience
High School Degree or General Education Degree (GED).
Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Knowledge/Skill Requirements.
Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm.
Extensive knowledge of Austin and surrounding areas,
Ability to read and understand maps.
Communicate effectively with a wide variety of customers and be an effective problem solver.
Language Skills:
Must read, write and speak English.
Mathematical Skills:
Basic math required – addition, subtraction, multiplication and division.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Must be able to handle multiple tasks in a high-stress, fast-paced environment.
Must be able to work up to 65 hours per week including Saturdays.
Physical Requirements
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to communicate with others by telephone and in person.
Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
May require sitting for extended periods of time.
May require periodically lifting of objects up to 30 lbs.
Work Environment
Work Environment
Standard office environment.
In office required, not a remote position.
What CRH/Texas Materials Offers You
An inclusive culture that values opportunity for growth, development, and internal promotion
Competitive base pay
Medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
About CRH
CRH has a long and proud

Employment type
Full Time