Manager, Field Tools - COE

The Manager, Field Tools COE is a role which will aid in facilitating and leading the collaboration efforts needed for supporting the Enterprise. The Manager Field Tools COE is managing the support team and executing appropriate communications to our vertical/sales colleagues, as well as BTS and support teams, along with continuously contributing creative ideas. The role is also responsible for acting as liaison between Franchise Teams, Commercial Operations, Center of Excellence, IT, Training, OEC, and Legal. This position influences cross-functional teams to create.
The position is a part of the Field Planning & Analytics Team which drives field force effectiveness by optimizing our sales force size and structure, ensuring our IC designs are driving the right behavior, and ensuring our call plans, field tools and operations provide our field teams with what they need to drive the business in their markets.
Responsibilities:
Ensure quality and timeliness of key deliverables and embrace the idea of participating in workstreams, acting as the key point of contact.
Effectively prioritize across competing projects, maintaining constant flow of communication with customers and demonstrating strong project management abilities. Such projects include: Veeva iRep CRM, Key Account Management and other analytical tools ,ad hoc strategic questions, product launches and strategy changes.
Proactively identify areas of opportunity to enhance/improve existing process/outputs in our field tools and process’.
Effectively manage vendor partnerships (timelines, budget, communications) with specific projects and initiatives.
Serve as liaison between Therapeutics Operations and Analytics, Business Technology Solutions, Training, and Franchise teams to partner in the design, deployment, training, maintenance and communications of field facing solutions.
Provide reporting and analytics on Field tools to business Director and Associate Director level stakeholders, including in the FPAT vertical and BTS teams.
BA, BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
Minimum of 5 years' experience in project management (including leadership of a significant cross-functional project), marketing or sales operations or information technology.
3 plus years analytical and/or Commercial operations experience required, preferably in the healthcare industry.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access)
Preferred knowledge of pharmaceutical industry, compliance regulations and standards
Able to manage multiple tasks/priorities simultaneously with sense of urgency.
Strong project management, problem-solving and analytical skills.
Ability to clearly and confidently articulate complex and difficult concepts to a broad client base, including senior leadership, sales leadership, and other high-level contacts
Ability to work cross-functionally, in a matrix environment, and collaborate with multiple stakeholders (verticals, COE, brand teams)
Self-starter with strong focus on internal and external customers and operations
Identifies opportunities to improve efficiencies and further integrate data to better serve business needs.
Seeks out diverse and different ideas and fosters collaborative team environment.
Experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing low level analytics.

Skills
Excel, Project Management, CRM, Account Management, Quality Control

Employment type
Full-time

Work arrangement
Hybrid