Modern Workplace Engineer

About the role
Full-time, Permanent
Join NZCR's Digital team and help keep our technology environment running smoothly across the wider organisation. Reporting to the Group Head of Digital Technology and working alongside our Digital Technical Lead, you'll provide hands-on support, administer key platforms, maintain infrastructure, and partner with external service providers to deliver a seamless technology experience for our teams.
Key responsibilities
Provide onsite and remote technical support to staff
Manage ticket queues and escalate issues to support vendors
Administer Microsoft 365, Windows Server and cloud platforms
Maintain networks, servers, backups and security updates
Troubleshoot hardware, software and connectivity issues
Support desktop, workstation and device deployments
Monitor system performance and maintain documentation
Assist with digital projects and technology improvements
Ensure compliance with security and regulatory requirements
Collaborate with internal and external technology partners
Skills & Experience
2+ years' experience in an IT support, systems administration, or field services role
Strong Microsoft 365 administration capability
Sound knowledge of Windows Server, Azure, Active Directory, DNS, and DHCP
Recent IT certifications and/or a tertiary qualification in Information Technology, Computer Science, or a related discipline
Strong troubleshooting, communication, and organisational skills
Experience working within a regulated environment such as healthcare, clinical research, or another compliance-driven industry would be advantageous
What we're looking for
A proactive, customer-focused approach to technical support
Ability to manage competing priorities and work effectively both independently and as part of a team
A commitment to maintaining secure, reliable, and well-documented technology environments
Availability to work onsite from our Christchurch office (this is not a remote position)
Benefits
Discretionary bonus opportunities
Generous employee referral bonuses
Retail discounts and exclusive deals
Trans-Tasman career opportunities
Wellbeing programme and connectedness initiatives
Generous leave entitlements from day one
About NZCR
For more than 35 years, NZCR has delivered complex early and later-phase clinical trials across New Zealand and Australia, partnering with global pharmaceutical, biotechnology and contract research organisations to help advance new medicines and treatments.
Today, through our NZCR, CMAX, Optimal and Fusion brands, we have built one of Australasia's most established clinical research networks. Our teams work across a diverse range of therapeutic areas, delivering high-quality clinical research while creating exceptional experiences for participants, sponsors, investigators and partners.
We are globally respected for advancing health outcomes and are united by a shared purpose: improving lives through clinical research. Our people enjoy working here because they are empowered to find better ways, supported to learn and grow, and given the opportunity to make a meaningful impact on the future of healthcare.
Our Values: We Do What's Right | We're In It Together | We Strive for Excellence | We Find Better Ways
For more information about NZCR visit www.nzcr.co.nz
When you apply for this role, you are consenting to us sharing your information with our sister company, Optimal, where additional opportunities for career growth and development may arise.

Skills
Azure, Clinical Research, Documentation

Employment type
Permanent Part Time

Work arrangement
No