Wealth Relationship Officer

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Ready to support outstanding service for HSBC’s banking and wealth clients?
Why HSBC
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
The Wealth Relationship Officer is a securities-licensed role supporting Wealth Relationship Managers (WRMs) and registered securities representatives across banking and wealth servicing activities. You’ll help create outstanding client experience by acting as a key point of contact for clients and ensuring timely follow-through on requests and documentation. This role increases WRM client-facing capacity by taking on process and administrative activity while keeping service quality high. You’ll also enter trade orders and open new client accounts with the direction of the registered representative. Success means clients can reach the right support quickly, inquiries are resolved efficiently and WRMs have more time to focus on acquisition, cross sales, retention and portfolio growth. The role does not provide securities recommendations to clients.
What you'll be doing
Provide high-quality sales support to an individual or team of Wealth Relationship Managers
Reduce process and administrative workload for WRMs to increase time available for client meetings and higher value activity
Support WRMs across the banking portions of their assigned client portfolios
Manage day-to-day client contact and servicing including answering client calls in the WRM’s absence and resolving transactional inquiries
Facilitate smooth hand-offs to the right channels where appropriate to meet client needs
Prepare and complete sales documents plus manage data input and report generation to support licensed sales activity
Liaise with internal support functions to progress client purchase process requirements through to completion
Enter client trade orders and open new client accounts with the direction of a registered securities representative
What we're looking for
FINRA Series 7 and 63 licensing required
SIE, Life and Health insurance licenses or may be willing to sponsor
Bring experience with financial services or banking
Apply knowledge of brokerage products and services plus the operations and regulations that support their delivery
Use knowledge of Anti Money Laundering and relevant US regulatory governance in day-to-day activities
Demonstrate experience with relationship management systems such as CRM and RM platforms
Apply understanding of core products including the Premier proposition and retail and wealth product processes
Follow local and Group compliance regulations and appropriate operational procedures
Fluency in Mandarin is required to effectively support our target client base