US Operations Manager

About Us
Bolt6 was founded in 2021 by Emmy Award-winning innovators with one goal: to change how the world experiences sport. Today, we deliver more than 2,500 events a year for elite sport around the globe. Our technology brings fans closer to the action, delivers decisions people believe in, and unlocks new revenue for leagues and federations.
What You’ll Do
The Operations Manager (US) leads the charge on delivering standout projects across the US, from first conversations to flawless execution. This is a fast-paced role, which includes full P&L ownership, where commercial instinct and operational precision go hand in hand. You’ll grow and lead a high-performing team, champion their development, and build the systems that scale with us. Expect to be deep in the action: driving delivery, managing resources, refining processes, and always pushing for better.
Responsibility and Ownership: Full ownership for the successful delivery of every event within your area of responsibility. Whilst you will find a lot of support available from the Operations Director and other senior team members, this is a highly autonomous role, where you are encouraged to make (and justify) your own decisions about what is best for operational excellence and business growth.
Project Management & Execution: You will be responsible for ensuring the operational team is effectively delivering and you are on target for the P&L of your business area, hitting key EBIT milestones through a combination of top-line growth and bottom-line savings. Ensure all projects are executed on time, within budget, and to the highest quality standards.
Team Coordination: You will directly manage a team of Operations Engineers. This will include assessing current operational models and changing them to improve delivery and efficiency.
Client Liaison: Serve as the point of contact for clients and stakeholders, managing expectations and providing clear communication on project status, technical requirements, and operational logistics.
Logistics & Planning: Develop and execute detailed logistics plans, including equipment transport, installation schedules, and staffing needs, to ensure smooth operations at diverse event locations.
Staffing and Recruitment: Identify staffing needs both for fulltime and freelance employees. Take ownership of finding and recruiting the staff required.
Quality Control & Troubleshooting: Implement rigorous quality control processes to ensure system functionality and performance. Ensure support is provided during events to quickly resolve any technical issues.
Safety & Compliance: Ensure all operations comply with health and safety regulations, including risk assessments, equipment checks, and adherence to local and international standards.
Continuous Improvement: Analyse operational performance and client feedback to identify areas for improvement. Develop and implement strategies to optimise processes and enhance service delivery.
Budget Management: Manage project budgets, track expenses, and provide regular financial reporting. Work with procurement and finance teams to ensure cost-effective resource allocation.
Training & Development: Oversee the training and development of the technical team, ensuring they have the necessary skills and knowledge to deliver high-quality service.
Contractual Obligations: Understand our contractual obligations for each event we deliver and ensure that we meet all aspects of this.
Invoicing: Ensure that all events are invoiced correctly and on time.
To accomplish the above it is imperative that you are comfortable being a part of the on-site teams delivering, building relationships, and improving your understanding of the wider industry, using your entrepreneurial and technical skills to identify complementary areas for growth.
To accomplish the above it is imperative that you are comfortable being a part of the on-site teams delivering, building relationships, and improving your understanding of the wider industry, using your entrepreneurial and technical skills to identify complementary areas for growth.
What You’ll Bring
A leader, willing to push themselves and those around them to deliver world-leading products and services in a highly competitive space.
An entrepreneur, able to look at things differently and never be happy with the status quo.
Technically competent and intellectually curious, with an ability to quickly grasp new concepts and technology.
Proven experience in operations management within the sports technology or broadcasting industry, with a strong track record of successfully managing projects.
Strong leadership and team management skills, with experience in coordinating cross-functional teams.
Self starter with initiative and the ability to pick up and develop projects independently.
Ability to work quickly and make effective decisions.
Intellectually curious and has the drive to ask the right questions in order to get to the bottom of complex issues.
Individuals who are able to be flexible/are flexible in working arrangements, including weekends and evenings as required by event schedules.
Great interpersonal skills.
The ability to quickly grasp complex issues.
The ability to work well under pressure to tight deadlines whilst remaining organised.
Nice to Haves
A love of sport!
Experience working in live sports events or broadcasting environments.
Technical knowledge of camera systems, tracking software, and broadcasting equipment.
Familiarity with international logistics and experience managing projects in diverse cultural settings.
Proficiency in additional languages is a plus.
A degree in a STEM (Science Technology Engineering and Mathematics) subject.
What We Offer
We will encourage and support you through learning and development tailored to your role.
We can offer you a career path within a start-up that is growing extremely fast.
We have supported a number of promotions as well as internal changes to help our top talent grow and stay engaged in their careers.
If you are looking for a company where you will be challenged, valued and respected, with great compensation in a team that doesn’t play politics then this is the role for you.
Competitive salary depending on experience and skillset ($75k-$90k).
Bonus scheme.
Ownership and autonomy of your work.
The opportunity to work in sport at an elite level and to travel to sporting events around the world.
Health benefits and 401k schemes.
Health and wellbeing stipend.
Location
As an operations Manager, your role will be mainly based in our Charlotte office and may involve domestic and global travel.
Diversity & Inclusion
We have a commitment to diversity and inclusion across race, gender, age, religion, and identity. We celebrate differences. We encourage different opinions and approaches to be heard, and we use these to build the best products in the world.
We want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made, please get in touch with us at careers@bolt6.ai.

Skills
Project Management, Quality Control, Procurement

Employment type
Full Time

Work arrangement
No