Commercial Roofing Insurance Claims Project Manager

JOB TITLE: Commercial Property Claims Case Manager
COMPANY DESCRIPTION
HailSolve is a data-driven, boutique restoration firm based out of Nashville, TN. We currently work with over 350 million square feet of commercial real estate, consisting of industrial, office, and retail assets. We are a lean and growing company that takes pride in exceptional service and work-life balance. Our business is at the intersection of commercial properties, insurance relations, weather data, and property restoration. We are looking for people that are bright, enjoy working in a dynamic field, and understand what it means to operate with sophistication to a diverse portfolio of clients.
JOB SUMMARY
The Commercial Claims Project Manager works closely with external commercial insurance teams, clients, and internal HailSolve Teams to navigate the complexities of hail damage identification on commercial roofs. This role will focus on completing timely inspections, preparing detailed and thorough reports, and providing accurate estimates that allow for all parties to make informed decisions about the severity, restoration costs, and downstream effects of hail damage. Ideal candidates for the Commercial Insurance Relations Case Manager position are hands-on, technically competent professionals with a history of success within a
Commercial Independent Adjusting Firm, Brokerage Firm, or Insurance Carrier. They will have a full understanding of the Insurance Settlement Process and what it means to operate as a technical expert and deliver accurate information that enables all parties involved to make informed decisions. This role requires a sophisticated understanding of adjusting, general business acumen, and high-dollar negotiations. You must also operate with transparency, integrity, and protect HailSolve's reputation as an exceptional service provider in an industry ripe with complexity and subjectivity.
PRIMARY JOB RESPONSIBILITIES
Conduct field inspections on commercial buildings to identify the extent of hail damage, obtain appropriate documentation, and prepare reports that document a roof system's damage and condition
Review reports and insurance policies for coverage, terms, and exceptions
Participate in business presentations when needed to facilitate positive outcomes
Interface in a respectable professional manner with clients, adjusters, insurance brokers/carriers, engineers, and building consultants
Prepare property damage estimates based on the evidence of hail damage to the exterior systems of commercial properties
Draft and complete additional supplemental estimates as needed throughout a project
Provide internal support to core functions within HailSolve, and complete other internal projects and work as required.
JOB QUALIFICATIONS
Relevant experience in insurance and real estate industries with regards to inspecting, scheduling, project management, and estimating insurance claim losses
Proficient with Xactimate, Symbility, RS Means, or other estimating software
Proficient in Microsoft Office or Google Suite with strong verbal and written communication skills
Valid driver’s license and able to commute to office or project locations
Strong analysis and critical thinking skills
Able to meet deadlines while being detail oriented
Strong interpersonal work ethic and leadership skills and qualities
Exceptional customer service skills to support and solve our clients questions and requests
Local and Overnight travel up to 2-4 days per week, including long drives and air travel
ADDITIONAL REQUIREMENTS
Able to navigate heights and climb ladders to reach multi-level roofs without assistance
Carrying ladders and operating other pieces of field equipment are essential functions of the job
Able to work extended hours on job sites as required
Company Benefits
3 Weeks PTO
5 Paid Sick Days
12 Paid Holidays
2 Weeks Paid Parental Leave
Employer Paid Health Insurance for Employee
Employer Paid Life/AD&D Insurance
Employer Paid Short Term Disability and Accident Insurance
Dental, Vision, Voluntary Life, and Critical Illness
Retirement Program with Company Match

Skills
Project Management, Documentation

Employment type
Full-Time

Work arrangement
No