IT Services Associate

IT Services Associate Job Description (UK)
Role Title
IT Services Associate, London UK
Role Purpose
The IT Services Associate is primarily based at Synergy’s Pall Mall clubhouse location, a multi-purpose client-facing environment that serves as the operational hub for logistics, field services coordination, meetings and events. The role combines stock management, logistics, device deployment, user onboarding/offboarding, workplace stewardship and supervised field engineering activities, while providing a structured pathway towards a Field Services Engineer position.
Core Responsibilities
Maintain a clean, organised and client-ready workspace
Courier hardware, equipment and spares to client sites across London
Assist engineers with workstation, laptop and peripheral deployments
Support 5G router installations and basic hardware troubleshooting under supervision
Attend client sites to assist Synergy engineers and chaperone third-party suppliers
Assist with scheduled user onboarding and offboarding activities
Maintain accurate and timely records, asset tracking and operational documentation
Study towards CompTIA A+ certification and engage in regular mentoring sessions
Performance Expectations (Role Alignment & Success Criteria)
Demonstrates reliability, punctuality and professionalism
Acts as an ambassador for the Synergy brand, projecting a positive image at all times
Maintains accurate stock and delivery records
Provides excellent customer service to users and clients
Shows continuous improvement in technical knowledge and capability
Demonstrates progress through the career pathway towards Field Services Engineering
Working Pattern & Requirements
Full-time position
Primarily London-based with travel to client sites
Professional presentation and strong communication skills required
Eligibility to work in the UK
Progression Indicators
Progression path:
Phase 1: Clubhouse Operations
Phase 2: Logistics & Asset Management
Phase 3: Field Services Assistant
Phase 4: User Lifecycle Services
Phase 5: User Enablement
Phase 6: Junior Field Engineer
Phase 7: Field Engineer
https://fileshare.synergy.tech/dl/DGqqwVYvpQm7

Skills
Onboarding, Documentation

Employment type
Full-Time

Work arrangement
No