Regional Manager

As Regional Manager, you will hold full operational accountability for the performance, delivery and profitability of employment services contracts across your allocated region.
Leading a team of Service Managers across multiple sites in metro Melbourne, you will drive performance against contractual, financial and quality measures, while strengthening relationships with employers, Services Australia and key community stakeholders. You will represent atWork Australia at a regional level and play a critical role in business growth, client attraction and service excellence.
In this role, you will:
Lead, coach and develop Service Managers to achieve strong performance and engagement
Ensure all contractual, compliance, quality and financial obligations are met or exceeded
Drive placement, outcome and market share performance across all Employment Service Areas
Build and maintain strong relationships with Services Australia, employers and community partners
Provide clear operational leadership, performance management and governance oversight
Contribute to financial forecasting, reporting and risk management
Represent atWork Australia at regional forums, committees and community events
Champion continuous improvement, service excellence and values‑led leadership
You’re a confident, client centric and commercially minded leader who thrives in complex, outcome‑driven environments. You bring strong judgement, emotional intelligence and the ability to balance performance with people‑centred leadership.
You will bring:
Proven experience leading teams and/or multiple sites within employment services or a related industry
Strong understanding of contractual and compliance‑based service delivery environments
Sound financial and commercial acumen
Demonstrated capability in leadership, coaching and performance management
Exceptional stakeholder management and relationship‑building skills
Strong communication, organisational and decision‑making abilities
A current Australian Driver’s Licence and reliable vehicle

Skills
Risk Management

Employment type
Full-time

Work arrangement
No