Data Center Technician Manager

Bachelor's degree or Associate degree in Science, Mathematics, Engineering, Computer Science, or a related technical field, and/or 5+ years of equivalent relevant work experience. 3+ years of people leadership, team lead, project leadership, coaching, mentoring, supervisory, or management experience. Ability to work scheduled shifts, including evenings, nights, weekends, and holidays, with reasonable accommodations available consistent with applicable law. Associate degree in Computer Science or a related field and/or equivalent work experience. 4+ years' experience supporting IT equipment or related technology. 3+ years' experience working in a production, mission-critical 24x7x365 data center environment. 2+ years' experience leading a diverse technical or information technology workforce of up to 10 employees. Demonstrates ownership of service quality, operational excellence, and customer experience while maintaining high standards across data center operations Leads and enables the team to achieve data center service quality and compliance goals. Provides guidance, coaching, and support to help the team maintain compliance with Data Center Services policies, procedures, deadlines, and service-change requirements. Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. Verifies post-execution quality checks have been completed appropriately and takes corrective action as needed. Escalates issues through appropriate channels and follows up on resolution, sharing knowledge with appropriate teams. Reviews process changes, assesses impact on service delivery, and communicates relevant updates to stakeholders across teams and functions. Completes required safety training, conducts daily safety briefings, and participates in on-site safety committees. Ensures technicians and vendor personnel follow established safety requirements, including proper use of personal protective equipment, equipment handling, lifting practices, electrical safety, and ladder or rolling stair procedures. Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Embody our culture and values.

Experience
5+ yrs

Employment type
onsite