Field Service Supervisor

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Educational Qualification
Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
MBA or management qualification will be an added advantage
7 to 10 years’ experience
Building automation industry experience preferred
Key Skills & Competencies
Strong domain knowledge of Building Automation systems
Proven leadership and people management capabilities
Sound financial acumen with P&L ownership experience
Customer-centric approach with strong communication skills
Excellent project execution and problem-solving abilities
Key Responsibilities
Business & Financial Management
Ownership of P&L for the assigned territory
Drive AOP planning and achieve annual sales targets
Drive Commercial matrixes- Order, Revenue, GM, Collection,
Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.
Service and Project Management
End-to-end project execution including planning, monitoring, delivery, and closure
Deliver Larg scale and Spot job on time.
Sales & Growth
Lead sales initiatives and strategic deals to achieve order booking targets
Develop Business by delivering Growth year on year
Drive NPI to improve business shares in market
Focused growth in Digital product and SAS
Service Delivery & Customer Satisfaction
Ensure timely service delivery aligned with SLAs
Handling Customer Service – AMC, O&M, Time & Material
Maintain high levels of customer satisfaction through proactive engagement
Handling customer escalation – with problem solving attitude
Team Leadership
Lead and manage team of on-roll employees and off-roll resources
Drive accountability culture within team
Build team capability, performance, and engagement
Develop high performance culture within team
Stakeholder & Process Management
Coordinate with internal and external stakeholders
Ensure compliance with organizational processes and quality standards

Skills
Project Management