Fraud Officer

Job title: Fraud Officer
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Fraud Officer
In this role, you will:
Receive inbound calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible typically on multiple products and or propositions.
Responsible for achieving individual key performance indicators and development, whilst maintaining appropriate operational risk control and compliance in all activities.
Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
Own and resolve issues and understand how and when to escalate.
Defuse irate customers and resolve challenging inquiries utilizing negotiation. Participate in team meeting / team activities and work towards sustaining team spirit.
Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed
To be successful you will:
Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.
Acquire and update knowledge on procedures related to relevant processes.
Bachelors degree with 0-3 years of experience.
Identify opportunities for improving process efficiencies as & when relevant
To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
You’ll achieve more at HSBC
hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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