Guest Service Agent

Greet guests upon arrival and assist with the check-in process.
Handle check-out procedures, including billing and payment processing.
Address guest inquiries, requests, and complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Manage room reservations and cancellations using the hotel’s booking system.
Assist with modifications to existing reservations.
Relay messages and information to guests and team members.
Coordinate with housekeeping and maintenance teams to fulfil guest requests.
Promote hotel services and amenities, including room upgrades and special packages.
Handle payments and maintain accurate financial records.
Ensure adherence to hotel policies and procedures, especially concerning safety and security.
Handle emergency situations calmly and efficiently.
Maintain accurate guest records and documentation.
Assist with inventory management of supplies and amenities.
High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
Previous experience in customer service or the hospitality industry is preferred.
Familiarity with hotel management software and Microsoft Office Suite..
Strong communication and interpersonal skills.
Ability to handle stressful situations and resolve conflicts effectively.
Attention to detail and strong organizational skills.
Proficiency in using computer systems
Basic math skills for handling payments and transactions.
Ability to work flexible hours, including nights, weekends, and holidays.

Skills
Inventory Management, Documentation

Employment type
Full-time

Work arrangement
No