Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in India.
Take ownership of the post-sales customer experience for enterprise clients using innovative AI-powered solutions. As a Senior Customer Success Manager, you will manage strategic accounts and complex projects, ensuring customers achieve measurable value throughout onboarding, adoption, and long-term engagement. You will serve as a trusted advisor to executive stakeholders while leading project managers and coordinators responsible for successful delivery. Working across Sales, Product, Engineering, Data Science, and Data Operations, you will connect customer needs with business objectives and technical capabilities. You will also drive renewals, account expansion, and revenue retention while identifying opportunities to strengthen customer relationships. This role offers the opportunity to combine strategic account management, team leadership, analytical problem-solving, and commercial ownership in a fast-growing technology environment.

Skills
Customer Success, Account Management, Onboarding

Experience
5+ yrs

Employment type
Full-time

Work arrangement
Yes