Switchboard Operator

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. North Alabama Medical Center is a 263-bed facility offering the community’s only open-heart surgery site, a complete line of women’s and children’s services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center’s 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.
Where We Are:
No matter what type of things you’re interested in, we have things of interest for you. Florence is a vibrant area with walkable streets and plenty of inspiring things to do. Spend your days getting to know the local community by exploring our shops, restaurants, and historical attractions.
Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement and Loan Assistance for qualified applicants
And much more…Your experience matters
How you’ll contribute
Performs receptionist and clerical duties associated with patient call system, telephone communication, initiating protocols from emergency codes, and manages visitor access for Women’s and Children’s Services.
Essential Functions
Ensures that all telephone calls, emergency communication lines and alarms, patient call lights are answered, determines appropriate course of action based upon customers’ needs or emergency, acts as troubleshooter in solving problems and providing solutions to customer needs. Assesses appropriateness of visitors for the Women’s and Children Department by verifying identification and ensuring all necessary forms are obtained before issuing visitor badges.
Assists Women’s and Children’s Department with facilitating registration paperwork for outpatients.
Qualifications and requirements
Education:
High School graduate or equivalent
Minimum Work Experience:
1-3 years customer service preferred. Computer experience required.
EEOC Statement
North Alabama Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.