Commercial Account Manager

Aloplay is growing, and we’re looking for an experienced Commercial Account Manager to manage our B2B client relationships, strengthen partnerships and drive commercial growth across our casino and sportsbook platform.
Key Responsibilities:
Manage a portfolio of B2B clients, acting as their main point of contact and building long-term relationships.
Develop account plans aligned with each client’s business goals, identifying opportunities for growth, retention and service expansion.
Coordinate client onboarding and launches with internal teams, ensuring clear communication and timely delivery.
Monitor acquisition, deposits, retention and revenue KPIs to identify performance gaps and recommend improvements.
Lead regular business reviews, presenting results, priorities and action plans.
Work closely with Product, CRM, Marketing, Payments, Operations and Finance to address client needs and improve performance.
Identify upselling and cross-selling opportunities and negotiate commercial terms within agreed guidelines.
Own client escalations, coordinate resolutions and keep stakeholders informed.
Maintain accurate account records, commercial forecasts and progress reports.
Share client feedback to support platform improvements and product priorities.
Requirements:
3+ years of experience in B2B account management, commercial partnerships or a similar role, including experience in iGaming.
A strong understanding of casino and sportsbook operations, player lifecycle metrics and commercial performance.
A proven ability to grow accounts and build trusted client relationships.
Strong negotiation, presentation and stakeholder management skills.
Confidence analysing KPIs and translating insights into practical actions.
The ability to coordinate multiple teams, manage competing priorities and take ownership of issues.
Excellent written and spoken English; additional languages are a plus.
Nice to have:
Experience working with a B2B iGaming platform or white-label provider.
Familiarity with CRM, player engagement and payment solutions.
Experience managing international clients across multiple brands and markets.
By joining us, you can expect:
A unique opportunity to build a career in a global, fast-growing company.
An attractive remuneration package, based on qualifications and experience.
Continuous learning and development opportunities.
Company-wide events and team activities, fostering a fun and supportive work environment.
Wolt monthly allowance.
Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.
Medical and wellness app, supporting both mental and physical well-being!
Apply now and let’s achieve success together
Apply at https://aloplay.bamboohr.com/careers/130?source=aWQ9MTg%3D to become a member of our amazing team!
We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Skills
CRM, Account Management, Negotiation, Onboarding

Employment type
Full-Time

Work arrangement
No