Care Manager (Clinical) [LPN]

About Guideway Care
Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
Job Summary:
The LPN Care Manager supports patients through telephonic outreach, care coordination, and ongoing health education. Responsibilities include monitoring care plans, scheduling appointments, reviewing medical records, documenting in EHRs, and facilitating access to medical services. Strong communication, organization, and computer skills are essential.
Essential Functions: (may include, but not limited to):
Manage and support patients’ healthcare needs via telephonic outreach
Conduct and document visits by using several technology platforms and EHRs
Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
Facilitates patient access to appropriate medical and specialty providers.
Educates patients and family/caregiver(s) about relevant community resources.
Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
Supports patient self-management of disease and behavior modification interventions.
Provides patient health counseling, education and instruction.
Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies.
Using computer applications
Making and answering phone calls the majority of the shift
Welcoming patients
Reviewing patient medical records
Coding and filling out insurance forms
Scheduling appointments
Arranging for hospital admissions and laboratory services
Handling correspondence, billing, and bookkeeping
Escalating patient concerns or needs to appropriate provider
Support training and onboarding of team members, including participating in shadowing shifts (both as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care.
Required Skills/Abilities:
New York LPN licensure is required. Compact LPN (Desired)
Maintaining a License is an ongoing requirement of this role
Minimum of 2-years work experience in a healthcare setting involving patients with complex chronic disease states preferred.
Cronic Care Managment experience preffered.
Proficiency with a personal computer
Technical and analytical skill set
Excellent communication, organizational, and interpersonal skills are necessary
Experience with Microsoft Excel preferred
Supervisory Responsibilities: None
Travel Requirements: 0% Remote position
Work Authorization:
Guideway Care does not offer Immigration or work visa sponsorship
Total Rewards:
The target salary range for this role is $20 - 26 per hour. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
This position is being offered remotley.
In addition, team members enjoy …
Benefits package including:
Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA),
Company paid short- and long-term disability,
Employee Assistance Program,
Life Insurance,
Accident insurance,
and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match
Essential Duties and Responsibilities
Able to work remotely at home in a private HIPAA compliant workspace
Able to house company equipment needed to perform job
Broadband Internet Access
Internet download speed must be at least 24 mbps and upload speed at least 4 mbps

Skills
Excel, Onboarding, Patient Care

Employment type
Full-Time

Work arrangement
Yes