FR&EN Customer Success Manager

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.
Who We Are
Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.
The Role
As an Account Manager at Flexspring, you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships.
This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption, and translate integration outcomes into measurable value.
What You’ll Do
Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention
Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services
Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap
Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives
Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders
Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations
Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction
What you’ll bring
Must Have
3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
Proven track record of managing renewals and driving account expansion within an existing customer base.
Strong experience building and maintaining executive-level relationships.
Solid understanding of HR systems and the challenges associated with HR data integration.
Experience working with CRM platforms such as Salesforce
Strong negotiation, presentation, and stakeholder management skills
Data-driven mindset with the ability to articulate business outcomes and return on investment.
Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes
Nice to Have
Experience with HR and/or financial data integrations
Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity
Experience supporting customers across HR, IT, and Finance stakeholders
Additional language skills such as French, Spanish, Arabic, or other languages
What You Get
Work from home with flexible hours.
4 weeks of paid vacation annually.
Comprehensive health benefits package for you and your family.
Team events and opportunities to connect with colleagues.
Opportunity to work with cutting-edge technologies.
Competitive base salary.
For more information about Flexspring, visit: https://www.flexspring.com/
Equal Employment Opportunity Statement
Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.
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Chez Flexspring, vous aurez l'autonomie et la flexibilité nécessaires pour aborder votre rôle d'une manière qui vous convient. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière.
Qui nous sommes
Flexspring est une entreprise iPaaS (Integration Platform as a Service) spécialisée dans les intégrations de données RH. Nous collaborons avec des équipes RH et des entreprises de logiciels RH pour concevoir et livrer des intégrations personnalisées qui relient les systèmes RH, de paie et d'affaires, réduisent le travail manuel, améliorent l'exactitude des données et aident les opérations liées au personnel à fonctionner plus efficacement.
Le rôle
À titre de gestionnaire de comptes chez Flexspring, vous agirez comme partenaire de confiance auprès des clients après la mise en œuvre, en veillant à ce qu'ils tirent une valeur continue de nos solutions d'intégration. Vous serez responsable des relations au sein de votre portefeuille de clients, en équilibrant la défense des intérêts des

Skills
Customer Success, Salesforce, CRM, Negotiation, Payroll, SAP

Employment type
Full-Time

Work arrangement
Yes