Account Specialist

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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
At Salesforce, we understand the challenges facing small businesses. That's why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Specialist will ensure our prospective and current customers have an exceptional experience that reflects our level of dedication to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes, and events that affect customers. As a driver of a new sales model, our Account Specialists are very important to our success. You'll provide an outstanding customer experience as a trusted advisor by understanding business needs, identifying solutions that map to those needs, and preparing contract proposals. You'll also drive online sales and educate customers on self-service resources. This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Account Specialists are measured based on revenue attainment and customer satisfaction surveys in addition to other performance based metrics.
What You'll Actually Be Doing
Engage with prospective and current customers to qualify product fit via multiple channels
Understand the prospect's business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practices
Consistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experience
Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs
Present and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needs
Act as the frontline for technical issues and route to Support when appropriate
Handle initial billing and licensing questions and issues and raise as appropriate
Partner with existing distribution teams efficiently to ensure customer success pre and post sale
Identify and make recommendations to drive improvements across product and process
Field, address, and detail inbound inquiries from customers via telephone, chat, cases, and email
Ensure customers adopt and drive maximum value during the trial and onboarding phase
Negotiate contract terms and assist customers with online purchases, contract restructures, and contract modifications
Help contribute to our team goals of driving time to value
Actively take part in specialised projects
Redirect and raise technical and billing inquiries as needed
Be innovative and identify and make recommendations to drive improvements across product and process
Record customer interactions in Salesforce CRM software
Contribute to the high performing culture
You're Our Person If...
A willingness and ability to "dive right in", self-learn, be effective, make a difference and retain product knowledge
Determination to meet and exceed sales and customer satisfaction goals month over month
Basic troubleshooting skills, perseverance, empathy, and persistence
Communicate and empathize with all levels of customers, executives, end users, and developers
Effectively multi-task and balance priorities
Top-notch written and verbal skills—English required
Ability to thrive in ambiguity and work in a fast-paced, changing environment
Effective time-management skills
Flexibility to support multiple customer service channels and deliver effective resolutions
Demonstrates high degree of determination and accountability
Undergraduate degree or equivalent work experience preferred
2+ Years Sales or relevant customer-facing experience
CRM experience is a plus
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can l

Skills
Artificial Intelligence, Salesforce, CRM, Customer Success, Onboarding