Remote Help Desk Assistant

Careerscape is recruiting on behalf of our client for a Remote Help Desk Assistant to join a growing technology support team. This is an excellent entry point into IT: you will be the friendly first point of contact for employees who need help, building hands-on troubleshooting skills with real tools and real mentorship from experienced technicians.
The day-to-day is fast-moving and people-focused. You will answer tickets and calls, walk users through fixes, and escalate trickier issues to senior staff. Candidates who thrive here are patient communicators, curious problem solvers, and organized self-starters who enjoy helping others and are eager to grow a long-term career in IT.
COMPENSATIONThe salary range for this role is $52,000 - $78,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
ResponsibilitiesRespond to incoming support requests via phone, email, chat, and ticketing systemLog, categorize, and prioritize tickets accurately in the service desk platformTroubleshoot common hardware, software, network, and connectivity issuesProvide password resets and account unlocks following security proceduresGuide users through setup of applications, email, VPN, and printersEscalate complex issues to Tier 2 or senior technicians with clear documentationFollow up with users to confirm issues are fully resolvedUpdate and maintain knowledge base articles and troubleshooting guidesAssist with onboarding new employees by preparing accounts and equipment instructionsMaintain a professional, courteous approach to every customer interaction
RequirementsHigh school diploma or equivalent; associate degree or IT coursework a plus6 months of help desk, customer service, or technical support experience preferredBasic knowledge of Windows, macOS, and Microsoft 365Familiarity with networking fundamentals such as Wi-Fi, DNS, and VPNStrong verbal and written communication skillsAbility to explain technical concepts in plain languageGood organizational skills and attention to detailReliable high-speed internet and a quiet home workspaceCompTIA A+ or similar certification is a plus
BenefitsMedical, dental, and vision insurance401(k) with company matchGenerous paid time off and paid holidaysFully remote work with a home office equipment setupPaid training and certification reimbursementClear career path into systems administration and security rolesFlexible, supportive team cultureLife and disability insurance
ABOUT CAREERSCAPECareerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICECareerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENTCareerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERSCareerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.

Skills
Customer Support, Onboarding

Work arrangement
Yes