Customer Support Executive

Customer Support ExecutiveA global logistics leader standing up its India support centreLocation: Remote (India)About the CompanyA global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. You will keep customers informed and confident as shipments and orders move around the world. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Support Executive, you will be the day-to-day point of contact for customers, tracking issues to resolution and keeping communication clear when timelines are tight.Key ResponsibilitiesSupport DeliveryRespond to customer queries on orders, shipments, and accountsTrack and resolve issues, coordinating with internal teams as neededKeep customers updated proactively until each issue is closedRecords & Follow-upMaintain accurate case notes and status across the queueFlag delays or risks early so they can be managed before they escalateIdeal Candidate Profile1 to 5 years in customer support, operations support, or a service roleClear written and spoken English and a calm, organised mannerComfort coordinating across teams to get things doneA reliable remote-work setup and comfort with support toolsPreferred QualificationsExposure to logistics, supply chain, or e-commerce operationsFamiliarity with helpdesk or ticketing toolsComfort working across time zones when neededWhat We OfferAn early support seat with a global logistics leader's India centreRemote-friendly, pan-India hiring with long-term placementExposure to global operations and a high-ownership mandateOne application considered for this and future matched rolesHiring ProcessHR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Skills
Customer Support

Work arrangement
Yes