Customer Service Representative

Customer Service RepresentativeA high-growth, VC-backed SaaS company hiring its founding India team, building its first customer service function around a growing user baseLocation: Remote (India)About the CompanyThe company has partnered with Flexiple to hire a Customer Service Representative who can keep response times tight as the user base grows. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Service Representative, you will be one of the first points of contact for customers, helping shape support processes as the team grows.Key ResponsibilitiesQuery ResolutionRespond to customer queries across email, chat, and phone within SLADiagnose issues accurately and resolve them at first contact where possibleEscalate complex or unresolved issues with clear, complete contextProcess & FeedbackKeep interaction records accurate and up to date in the support systemFollow updated processes and product changes as they roll outShare recurring customer feedback with the team leadIdeal Candidate Profile1 to 4 years in a customer service, support, or call-centre roleClear, friendly communicator who can stay patient through repetitive queriesComfortable learning a new product or platform quicklyClear written and spoken English and a reliable remote-work setupPreferred QualificationsExperience with a helpdesk or CRM platformPrior experience supporting a software or digital productWhat We OfferA genuine build mandate — you help define the support process, not just follow oneRemote-friendly, pan-India hiring with long-term placementDirect visibility with the founding team on customer feedbackHiring ProcessHR Screening → Assignment → Manager Round → Culture FitThis posting fills one seat now, with your application retained for the next service hire.

Skills
CRM

Work arrangement
Yes