Director of ADR Services

Pay Range
Seattle, WA: $101,000 - $107,000
The Director of ADR Services is responsible for driving business development and outreach in the assigned region, promoting dispute resolution services, and managing the administration of complex arbitration and mediation cases. The role focuses on building effective business relationships with clients, advocates, and industry partners and promoting the use of AAA-ICDR's services.
Work Environment
This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Seattle, WA office.
This position is also eligible for an annual performance-based incentive.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Essential Functions
BUSINESS DEVELOPMENT AND OUTREACH
Proactively identify and pursue opportunities to grow the organization's ADR services business; develop business plans and pitches to potential clientsPlay a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partnersDevelop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value propositionAnalyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responsesRespond to inquiries regarding AAA's ADR services promptlyHelp recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needsReview and track trends regarding the regional markets and key sectors where AAA provides servicesAssist with arbitrator training programs, education programs/conferences, and elections as necessaryDemonstrate regular, reliable, and predictable job attendanceAttend on-site and in-person hearings, meetings, and training sessions
CASE MANAGEMENT
Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the VP. Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretionAdvise arbitrators on procedural hearing management and related issuesParticipate in hearings/conferences and provide feedback and recommendations to the VP to maintain or improve the quality and delivery of servicesCollaborate with colleagues across divisions and departments in scheduling and management of hearing facilities and event spaceEnsure confidentiality of case information and records; adhere to information security and data privacy policies
Education And Experience
Bachelor's degree in business, legal, or related disciplineAdvanced degree preferred3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.
Knowledge, Skills, & Abilities
Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships. Ability to read and interpret case filings, read and interpret budgets and financial reports, read and interpret business correspondence, and procedure manualsProficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systemsAbility to travel periodically (15-20%) to clients, training events, AAA offices, and conferences
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Skills
Excel, Business Development, CRM

Experience
5+ yrs

Work arrangement
Yes