Senior Business Analyst

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We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.
Business: MSS Operations Technology
Job ID: 65450
Principal responsibilities:
Takes ownership of Production Support activities across the platform -
Ensures 2nd line support requests, clarity tickets, ad-hoc queries, support to the Application/Platform and track its completion/resolution.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for various system Users.
Work closely with SMEs, BAs and QAs and provide Root Cause analysis with recommendations for improvements.
Proactively liaise with the vendor to get faster resolution by having constant follow-ups.
Maintain good relationship with Upstream and Downstream systems and have a visibility of whole Front to Back trade flow.
Helps users in solving data issues and perform System admin and User admin tasks.
Escalate Critical, High and Medium issues immediately with Business, Ops and drive a resolution call with Production Support managers, SMEs and Vendor.
Status Reporting – generate weekly report of Production Issues, Communicate Business about Changes to Production.
Deployment to Production – Be aware of what Changes are going in Production environment, be able to own Static/Config changes to be done and have functional understanding of the change.
Takes pro-active responsibility for directly managing own tasks and indirectly driving the tasks of others which contribute to the success of directly owned tasks, escalating appropriately as required to meet agreed deadlines.
Creates and maintains high-quality deliverables & artefacts in accordance with HSBC’s Agile methodology.
Acts to positively challenge thinking and drive good solutions.
Builds and maintains positive, complementary working relationships with partner teams across Markets & Securities Services IT and Stakeholders in Operations, Asset Servicing and Product Control
Management of stakeholders and Vendor owning the RIMS application.
Working with multiple delivery and business partner teams across the Program as set out in the business case.
Managing changing priorities in a dynamic environment.
Aspire to be a level 3 support and continuously work in building a strong functional expertise and presence in Pune location.
Mentor other team members on handling and resolution of complex tasks entailing analysis.
Have a mindset to automate and reduce Production Toil and keep track of key metrics.
Knowledge & Experience/Qualifications:
An experienced IT Production Support Analyst with a comprehensive Post Trade experience in Cash and Debt Securities (Bonds and Repos) and demonstrable track-record of delivery success in IT change projects.
Extensive experience working on joint operational and IT change projects in either an international investment bank and/or a major consulting firm within financial services.
Have domain knowledge about Trade Lifecycle, Confirmations, Settlements (Swift Messaging and CREST)
Technical literacy would need to include at least basic SQL Skills to interrogate a database, Unix commands and Shell scripting.
Experience in managing the expectations of diverse stakeholder personalities & experience levels.
Able to build strong relationships with partner functions and business units.
Good to have exposure to Monitoring, Alerting and Reporting tools.
Able to interface and influence in the organization.
Articulate and can effectively build consensus across a diverse audience of Busines