IT Technical Support Engineer

JOB SUMMARY
The IT Technical Support Engineer is responsible for providing first-line onsite technical assistance to end users across the organisation. The role involves troubleshooting hardware, software, and network issues, ensuring minimal downtime and a high standard of IT service delivery. The successful candidate will work under close supervision and is expected to demonstrate a strong willingness to learn and grow within the IT function.
DUTIES & RESPONSIBILITIES
Provide first-level onsite technical support for hardware, software, printers, and peripherals.
Log, track, and resolve IT helpdesk tickets in a timely manner in accordance with SLA requirements.
Set up and configure desktops, laptops, mobile devices, and associated equipment for new and existing users.
Perform basic troubleshooting of network connectivity issues (LAN, Wi-Fi, VPN).
Install, update, and maintain operating systems and standard business applications.
Assist in the management of user accounts, passwords, and access rights via Active Directory.
Support IT asset tracking and maintain accurate records of hardware inventory.
Escalate unresolved or complex issues to second-level support or senior engineers as appropriate.
Assist with onboarding activities including workstation setup and IT orientation for new employees.
Adhere to IT security policies, data protection guidelines, and company procedures.
Support basic AV and video conferencing setup for meetings and events.
Perform any other duties assigned by the IT Manager within the scope of the role.
Minimum
Bachelor's Degree or Diploma in IT, Computer Science, or related field.
Desired
CompTIA A+ or equivalent entry-level IT certification.

Skills
Onboarding

Employment type
Full-time

Work arrangement
No