Team Member-Risk Process_SUPPORT SERVICES_0898_1288_1082377

Job Description
Function: Risk Policy unsecured retail consumer loan.
Location: Head Office Mumbai
Job Role: Policy Risk Team Member (Hind-sighting & Portfolio Audit)
Grade: M2/M3
Job Responsibilities
Conduct end-to-end hind-sighting (post-disbursement audit) of Personal Loan, Credit Card and Business Loan portfolios to assess policy adherence and underwriting quality. Perform detailed reviews of customer acquisition, underwriting, approval, onboarding and disbursement journeys to identify process gaps, control weaknesses and policy deviations. Evaluate adherence to approved Risk Policies, MOPP (Manual of Policies & Procedures) and underwriting guidelines across products. Monitor daily disbursements and sourcing trends across channels, segments and geographies and highlight emerging risk indicators. Conduct regular reviews of early delinquency metrics such as FEMI, FPD, 30+ DPD, bounces and non-starters and provide actionable policy recommendations. Engage in customer calling activities for early bounce and delinquent cases to understand root causes, validate underwriting assumptions and gather customer feedback. Perform sample-based and thematic audits to identify fraud, income assessment gaps, process leakages and policy exceptions. Generate insightful MIS, dashboards and hind-sighting reports for senior management highlighting observations, key learnings and corrective actions. Work closely with Policy, Business, Operations, Analytics, Credit and Collections teams to drive closure of identified gaps and strengthen risk controls. Track implementation of corrective actions arising from audits and hind-sighting exercises and monitor effectiveness of changes. Support policy refinement through data-driven insights derived from portfolio performance, audit observations and customer feedback. Undertake scenario testing, portfolio reviews and special studies to identify emerging risks and recommend mitigation measures. Ensure continuous monitoring of portfolio quality and provide recommendations to improve sourcing quality and customer acquisition standards.
Job Requirements
3-4 years of relevant experience in Hind-sighting, Credit Audit, Risk Policy Review, Portfolio Monitoring or Underwriting Quality Assurance in Retail Assets. Hands-on experience in auditing and Hind-sighting of Personal Loan, Credit Card and Business Loan portfolios. Strong understanding of Risk Policies, Credit Underwriting Frameworks, MOPP guidelines and retail lending processes. Good understanding of the end-to-end lifecycle of unsecured lending products from sourcing to collections. Experience in analyzing early delinquency trends and identifying policy/process improvements. Strong stakeholder management skills with the ability to coordinate across multiple functions for issue resolution and process enhancement. Proficiency in preparing analytical MIS, presentations and management reports. Advanced knowledge of MS Excel, PowerPoint and other MS Office applications. Working knowledge of SAS and DEX applications, including data extraction, querying and basic coding/analytical capabilities. Strong analytical, problem-solving and investigative skills with attention to detail. Excellent communication and presentation skills. Proven track record of identifying portfolio risks and driving policy/process enhancements resulting in measurable business impact. Experience in unsecured retail lending portfolios within Banks, NBFCs or FinTech organizations. Exposure to portfolio analytics, policy governance, underwriting audit and risk management practices. Ability to independently manage reviews, present findings to senior stakeholders and drive closure of action points. Graduate/post-graduate from a recognized university. MBA/PGDM (Finance), CA Inter or equivalent qualification preferred. 3-4 years in Risk Policy, Credit Audit, Hind-sighting, Portfolio Monitoring or related Retail Lending Risk functions.
Preferred Candidate Profile
Proven track record of identifying portfolio risks and driving policy/process enhancements resulting in measurable business impact. Experience in unsecured retail lending portfolios within Banks, NBFCs or FinTech organizations. Exposure to portfolio analytics, policy governance, underwriting audit and risk management practices. Ability to independently manage reviews, present findings to senior stakeholders and drive closure of action points.
Educational Qualification
Graduate/post-graduate from a recognized university. MBA/PGDM (Finance), CA Inter or equivalent qualification preferred.
Experience
3-4 years in Risk Policy, Credit Audit, Hind-sighting, Portfolio Monitoring or related Retail Lending Risk functions.

Skills
Excel, Auditing, Risk Management, Sourcing, Onboarding

Work arrangement
No