Head of Demand, Delivery, and Transformation, Director

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
Position Overview:
Citi is looking for a Director of Demand, Delivery, and Transformation to lead the strategic direction and operational execution of technology planning across a large, complex business unit. In this senior leadership role, you will function as a high-level delivery manager — bridging application managers, finance, and business leadership to shape and deliver a technology agenda that drives measurable outcomes across operations and compliance. This is a high-impact position that carries full accountability for capacity planning and delivery at scale.
Responsibilities:
Lead the development and execution of the business plan, ensuring technology goals are directly aligned to the strategic priorities of the wider organization.
Partner with senior tech and business leaders to coordinate the prioritization, planning, and delivery of a value-driven technology book of work — balancing regulatory urgency, business growth, and risk reduction.
Assist in defining and driving the technology transformation roadmap, including the transition from legacy systems to cloud-native, API-first microservices architectures and the simplification of the application portfolio.
Oversee the adoption of automated compliance and delivery practices, including policy-as-code frameworks, automated release gates, and continuous audit readiness across the delivery lifecycle.
Leverage delivery performance data — including deployment frequency, lead time for changes, and defect metrics — to identify bottlenecks, forecast delivery risks, and drive continuous improvement.
Manage a multi-team organization through direct people leadership, including performance management, hiring, budget ownership, and the ongoing development of team capabilities.
Collaborate with Finance and Human Resources to represent the resource and cost implications of the technology agenda, ensuring plans are both strategically sound and financially viable.
Monitor and assess risk across all areas of responsibility, ensuring decisions reflect sound judgment and adhere to Citi's standards for conduct, policy compliance, and control escalation.
Required Qualifications & Skills:
15 or more years of experience in technology planning, with a track record of managing business, functional, and people responsibilities.
Demonstrated ability to manage multi-team organizations, including full accountability for performance, budget, hiring, and direction.
Experience developing and executing technology business plans in close collaboration with functional stakeholders.
Solid understanding of budget management and financial planning within a technology context, including the ability to model and communicate cost and resource impact.
Competence in risk and control management, with the ability to assess decisions against regulatory and policy requirements and escalate issues appropriately.
Skilled communicator and negotiator, able to engage, influence, and align senior internal and external stakeholders across complex organizations.
Bachelor's degree or equivalent university-level qualification.
Beneficial Skills & Qualifications:
Master's degree in a relevant field such as Technology, Business Administration, or Engineering.
Exposure to data-driven delivery frameworks such as DORA metrics, quality analytics, or predictive delivery modelling.
Experience leading organizational capability-building programs, such as upskilling initiatives or transitions to agile delivery models.
What We Offer:
Joining Citi means stepping into a role where your decisions shape technology transformation at a global scale. You will work at the intersection of business, technology, and delivery — leading teams that are actively modernizing how a leading financial institution plans, builds, and releases technology. This is an environment built on performance, collaboration, and the pursuit of meaningful outcomes.
A hybrid working model offering 3 days in the office and 2 days working remotely, providing flexibility while maintaining strong team connection.
Strategic influence over a large-scale technology transformation agenda, including cloud-native migration, automated compliance delivery, and portfolio simplification.
The opportunity to lead within a data-driven delivery culture, where DORA metrics, quality analytics, and predictive insights inform real decisions at every level.
Access to continuous learning and professional development, including support for transitioning teams toward modern delivery practices such as Agile and Quality Engineering.
A senior leadership platform with full ownership of people, budget, and strategic outcomes — with direct visibility to Citi's most senior technology leaders.
Competitive compensation and a comprehensive benefits package reflective of the seniority and scope of the role, including financial wellbeing and family support provisions.
The chance to work within a globally connected organization, collaborating across technology, operations, compliance, finance, and human resources functions.
Apply now to take ownership of a technology transformation that is reshaping how a global financial institution delivers at scale.
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Job Family Group: Technology
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Job Family:Technology Management
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Time Type:Full time
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Primary Location:Irving Texas United States
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Primary Location Full Time Salary Range:$170,000.00 - $300,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.
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Skills
Microservices, Agile, Wealth Management, Investment Banking