Manager of Financial Services

Manager of Financial Services
Why Work for Audigy?
Audigy has been named one of The Oregonian’s 2025 Top Workplaces — a recognition that reflects our people-first culture and our shared drive to do meaningful, impactful work every day.
At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. We’re passionate about unlocking potential — in our members, in their teams, and in ourselves. Our success is built on empowering others to grow, thrive, and reach new heights. That’s why we’re committed to being an employer of choice — a place where you can do great work with great people and make a real difference.
Culture
We’re looking for someone who’s not just willing but excited to be part of a professional, people-first culture. As a member of the Financial Services team, you’ll embody the values we hold high: teamwork, resilience, and strategic thinking. You take pride in delivering exceptional work, love collaborating with others, and believe that when one of us wins, we all win. At Audigy, whether we’re celebrating success or learning from challenges, we do it together.
If you’re ready to join a Top Workplace that’s making a real impact and changing lives — we’d love to meet you. Apply today!
Compensation & Benefits
We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:
Competitive Pay: Salary range of $80,000–$90,000 per year, depending on experience, plus a $75 monthly cell phone allowance
Health & Wellness: Robust medical, dental, and vision coverage, plus a free membership to Cascade Athletic Club
Financial Security: 401(k) with a generous company match
Work-Life Balance: Generous PTO and paid company holidays
Life & Family Benefits: Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit
Professional Growth: Education reimbursement to support ongoing learning
And more ways we invest in you: Additional perks and programs designed to support your well-being and success
This is a hybrid position that requires regular in-office work. Candidates must reside in the greater Vancouver–Portland metropolitan area.
POSITION SUMMARY:
The Manager of Financial Services provides strategic and operational leadership for Audigy’s Billing and Bookkeeping teams. This position is responsible for leading both teams toward departmental and organizational goals while ensuring accurate, timely, efficient, and high-quality financial services for our Members.
The Manager of Financial Services will establish and maintain standards, processes, and performance expectations that support operational excellence, financial accuracy, exceptional service, and continuous improvement. This individual will provide direction, coaching, and development to team members; monitor key performance indicators; identify opportunities to improve efficiency and workflow; and partner cross-functionally to address operational needs and support the overall success of the organization.
The Manager of Financial Services will serve as a subject matter resource for billing and bookkeeping operations and will work closely with leadership and cross-functional partners to develop and implement strategies, systems, and processes that enhance team performance and service delivery.
KEY RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key outcomes for this role include improving billing accuracy, reducing open claim aging, strengthening follow-up discipline, improving timely bookkeeping deliverables, and using performance data to identify operational gaps before they affect Members
Team Leadership & Development
Directly manage and provide leadership to the Billing and Bookkeeping teams
Establish clear performance expectations, goals, and KPIs in partnership with the Director of Financial Services
Monitor team and individual performance against established goals and benchmarks
Conduct regular 1:1 meetings, performance discussions, and development conversations
Mentor, coach, and develop employees to strengthen capabilities, productivity, accountability, and engagement
Foster a collaborative, responsive, and learning-focused team environment
Identify staffing, training, workflow, and resource needs and make recommendations to leadership
Promote collaboration and accountability between Billing, Bookkeeping, and other departments
Billing Operations
Oversee billing operations to ensure timely, accurate, and efficient processing
Oversee claims, billing activities, payer requirements, follow-up, claim aging, and other revenue cycle functions
Monitor workflows, productivity, staffing capacity, and task organization to ensure department goals are achieved
Monitor payer regulations, updates, and industry changes that may affect billing practices and communicate relevant impacts to appropriate stakeholders
Identify opportunities to improve billing processes, efficiency, technology utilization, and service delivery
Partner with leadership to evaluate and implement technology and process enhancements that improve operational performance and service quality
Support the onboarding and transition of new services or Members into billing operations as needed
Bookkeeping Operations
Oversee bookkeeping operations to ensure accurate, timely, and consistent financial deliverables
Establish and maintain standards and processes that promote the integrity and accuracy of bookkeeping services
Monitor workflow, scheduling, productivity, and resource allocation to support efficient team operations
Oversee quality assurance, review, and audit processes to ensure accuracy and consistency
Identify operational gaps and implement solutions to improve processes, efficiency, quality, and team performance
Partner with SBU Leadership and SBU Finance Managers to support effective delivery of financial services
Operational Excellence & Continuous Improvement
Establish departmental goals, priorities, and long-term development strategies for Billing and Bookkeeping in partnership with the Director of Financial Services
Analyze departmental performance and operational data to identify gaps and opportunities for improvement
Develop, implement, and maintain standardized processes, procedures, and workflows across both teams
Lead continuous improvement initiatives that enhance productivity, quality, accuracy, efficiency, and service delivery
Evaluate technology and system utilization and recommend improvements that support operational effectiveness
Ensure appropriate organization of staff, responsibilities, workflows, and departmental resources
Maintain appropriate documentation and procedures to support consistency and continuity of operations
Oversee processes related to billing for financial services and coordination with internal accounting
Financial Performance & Reporting
Monitor departmental KPIs and financial performance in partnership with senior leadership
Support departmental planning, forecasting, and resource allocation
Identify opportunities to improve operational and financial performance
Provide leadership with regular updates regarding team performance, operational trends, challenges, and opportunities
Ensure departmental goals and financial objectives align with organizational priorities
Cross-Functional Leadership & Communication
Partner with the Director of Financial Services, SBU Finance Managers, and other internal teams to ensure effective coordination of financial services
Communicate operational priorities, performance, challenges, and business needs to leadership and cross-functional stakeholders
Serve as a subject matter expert and resource for billing and bookkeeping processes
Participate in leadership meetings, training, and organizational initiatives
Represent the Financial Services department professionally and effectively across the organization
Support company events, training, and educational initiatives as needed
WHAT YOU BRING:
Strong leadership, coaching, and people management skills
Ability to establish clear expectations and hold teams accountable to performance standards
Strong understanding of billing, revenue cycle, bookkeeping, and financial operations
Strong analytical and problem-solving skills with the ability to identify trends, gaps, and opportunities for improvement
Ability to develop and implement effective processes and workflows
Strong attention to detail and commitment to accuracy
Excellent communication, collaboration, and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time management skills
Ability to use data and KPIs to evaluate performance and drive decision-making
Proficiency with business software and Microsoft Excel
High level of professionalism, discretion, and confid

Skills
Excel, Accounting, Onboarding, Documentation