Coordinator, Patient

Your experience matters
Woodland Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what really matters–providing quality patient care. Join our team in Conroe, Texas, to build a career that touches lives.
How you’ll contribute:
The Patient and Milieu Coordinator delivers patient care according to the unit philosophy under the direct supervision of a Registered Nurse, supporting the patient milieu and coordinating with RNs, BHTs, and therapists in providing a therapeutic environment and milieu for all patients. Ensures the safety and well-being of all patients. Provides continuous patient care, supervision, interaction, and role modeling to patients. Demonstrates professional customer service and interaction with all staff, patients and visitors. Provides feedback to the treatment team in establishing and implementing therapeutic treatment plans under the direction of the Director of Clinical Operations. Patient and Milieu Coordinator serves as a model of performance for other staff through orientation, mentorship, and education of co-workers. The Patient and Milieu Coordinator will work under the direction of the CNO, with a dotted line to the DCO to complete additional tasks as assigned.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Demonstrates effective milieu management skills and therapeutic patient engagement, promoting a positive patient experience
Consistently maintains a trauma informed and patient centered approach, using DBT and other therapeutic skills to engage with patients
Encourages patients to engage in healthy behaviors, including participation in groups and performing activities of daily living.
Employs principles of communication, interviewing techniques, problem-solving and crisis intervention when performing psychotherapeutic interventions based on plan of care.
Employs appropriate crisis intervention and de-escalation techniques as required and according to policy and procedure. Ensures safety of patients not directly involved in crisis.
Reports all physical or psychiatric changes in patient condition to the Registered Nurse.
Provides pertinent feedback to the interdisciplinary treatment team regarding patient response to treatment interventions that assists in the development and revision of the treatment plan.
Documents in the Medical Record according to established policies.
Complies with the established policy and procedure requiring a safe, clean, and therapeutic environment.
Ensures maintenance of safe milieu through ongoing safety monitoring; conducts unit safety checks at least hourly and more often as indicated by milieu activity
Monitors for unsafe items in the environment and reports any potential change of condition to the nurse.
Completes handoff at change of shift and during any transition in Patient and Milieu Coordinator role.
Maintains current knowledge of the program and policy and procedure guidelines.
Complies with hospital policy, OSHA, and CDC guidelines regarding the collection of various specimens.
Serves as preceptor for new staff members in the role, and provides direction on policies, procedures, and processes.
Serves on hospital established and ad hoc committees.
Successfully completes projects to improve process/system at the hospital as directed by the CNO and or DCO.
Attends a minimum of 80% of the hospital provided continuing education available for role development.
Always exhibits the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
Other duties as assigned.
What we’re looking for:
Demonstrates strong ethical judgment and discretion when handling sensitive or confidential information. Will be required to access and/or work with sensitive and/or confidential information.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures.
Knowledge of behavioral health care required.
Strong organizational and mentorship skills.
Ability to work collaboratively with a diverse team of healthcare professionals.
Commitment to improving patient outcomes.
Excellent communication and interpersonal skills.
Education: Associate’s degree in psychology, social work, or related field and or 2+ years of experience in behavioral health required.
Experience: Inpatient behavioral health experience and experience working with adolescents in a behavioral health setting preferred.
Certifications: CPR, trauma informed care and de-escalation certification required within 30 days of employment and prior to any patient contact. DBT training required within 90 days of employment in this role
Schedule: 5x8, evenings (3p-11p)
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is frequently required to stand; walk; sit for extended periods of time; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body is required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Skills
Patient Care

Work arrangement
No