Cloud Support Engineer

Cloud Support EngineerA high-growth, VC-backed SaaS company hiring its founding India cloud support teamLocation: Remote (India)About the CompanyA high-growth, VC-backed SaaS company is hiring its founding India cloud support team and has partnered with Flexiple to bring on cloud support engineers. You will be one of the first cloud specialists on the ground, shaping how the company supports customers running its product across AWS, Azure, and GCP. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Cloud Support Engineer, you will troubleshoot cloud infrastructure and deployment issues for customers, working closely with engineering to keep their environments stable and performant.Key ResponsibilitiesCloud Troubleshooting & SupportDiagnose and resolve customer-reported issues across AWS, Azure, or GCP environmentsInvestigate deployment failures, connectivity issues, and performance bottlenecksReproduce issues in test environments and document root causes clearlyReliability & Product PartnershipPartner with engineering to escalate and close out complex cloud issuesContribute to runbooks, troubleshooting guides, and internal cloud documentationShare recurring customer patterns with product to influence the roadmapIdeal Candidate Profile2 to 6 years in cloud support, DevOps support, or site reliability rolesHands-on experience with at least one major cloud platform (AWS, Azure, or GCP)Comfort with Linux administration and basic scripting in Python or BashClear written and spoken English and a reliable remote-work setupPreferred QualificationsCloud certification (AWS, Azure, or GCP associate level or higher)Exposure to containers and orchestration (Docker, Kubernetes)Experience supporting a SaaS or B2B software productWhat We OfferA founding cloud-support seat with a high-growth, VC-backed SaaS companyRemote-friendly, pan-India hiring with long-term placementDirect exposure to engineering leadership and product decisionsOne application considered for this and future matched rolesHiring ProcessHR Screening → Technical Assessment → Hiring Manager Round → Culture Fit

Skills
Python, Linux, AWS, Azure, GCP, Docker, Kubernetes

Experience
6+ yrs

Work arrangement
Yes