Qualified Success Architect, University

The Experience
The "Qualified Success Architect, University" will help shape the voice and reach of Qualified University, our external learning hub for customers and partners. This role sits where customer education meets product marketing. You'll turn platform updates into engaging, story-driven content, build best-practice resources that customers want to use, and grow University's audience and engagement across segments from enterprise to SMB.
What You'll Actually Be Doing
Own the creation and refresh of University articles and courses, keeping content current while making it engaging, on-brand, and easy to act on
Partner with Product, Product Marketing, Enablement, and CS to turn new releases into customer-facing launch content, including articles, release highlights, videos, and adoption campaigns
Develop best-practice content and use-case stories that show customers and partners the "why" behind features, not just the "how"
Drive community engagement by planning product update posts, starting conversations, answering member questions, and running initiatives that increase participation in the Qualified customer community
Maintain and promote partner certification paths so partner-facing content stays current and drives enrollment
Track content performance and engagement, and use what you learn to improve what we build and how we promote it
Act as the subject matter expert and steward of the University brand, keeping resources organized, consistent, and useful at every stage of the customer journey
You're Our Person If...
3–7 years of SaaS experience
Prior experience in product marketing, customer marketing, customer success, or customer education
Experience with the Qualified platform is a strong plus
A creative, storytelling mindset, with a track record of making technical or product topics compelling for a customer audience
Excellent written communication skills and a strong sense of voice, tone, and audience
Experience building launch, adoption, or customer marketing content (release announcements, campaigns, newsletters, webinars, or video)
Highly organized, able to manage a high volume of content across a large library and multiple launches at once
Comfortable going deep on product functionality and translating it into clear, engaging value for customers
Experience with content, design, or video tools (e.g., Canva, Loom, course authoring tools) is a plus
Experience growing or managing an online community is a plus
Willing to work in a fast-paced startup environment and take on multiple roles
Bachelor's degree
Passion for helping customers succeed with software

Employment type
Full time