Data Analyst

Package Description
Joining Serco amazing team offers:
Competitive Salary
Great career opportunities
Corporate Benefits Package
International environment
Possible hybrid work
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring for a Data Analyst in an international organisation in Italy.
Nature of the task - Roles and responsibilities:
Service provision will take place within a large international organisation, such as the European Commission. The working environment is multicultural and multilingual, with an emphasis on strong work ethics, diligence, and responsibility. A shared commitment to common goals and operational effectiveness is essential, as is a high degree of discretion when handling personal or confidential data. The selected service providers will be required to sign the Ethics reminder and to conduct themselves accordingly during the provision of services under awarded specific contract.
The service provider is expected to provide data analysis services covering the end-to-end analytical workflow, from data collection, preparation and quality assurance to exploratory, quantitative and qualitative analysis, interpretation, reporting and presentation of findings, as required by the appropriate project and service managers.
The tasks that the service provider will be expected to perform include any or all of the following.
Collect, compile, curate, structure and prepare data from multiple sources, including large-scale and multilingual datasets, for analytical use.
Clean, validate and quality-check datasets, applying consistency checks, source validation, classification rules and reconciliation procedures to ensure reliable analytical outputs.
Conduct exploratory, quantitative, qualitative and computational analysis to identify trends, patterns, relationships, narratives and other relevant insights.
Perform statistical analysis, including formal statistical analysis and bivariate/co-occurrence analysis where relevant, to support evidence-based conclusions and decision-making.
Develop and maintain structured analytical datasets, taxonomies, annotation /classification schemes and supporting documentation for reproducible analysis.
Additional Responsibilities
Analyse textual and media data using computational text-analysis techniques, including thematic, narrative, framing, sentiment and classification approaches where appropriate.
Produce analytical reports, briefings, visual research summaries and other reporting products that communicate key metrics, findings and trends clearly and concisely.
Apply data storytelling and visual presentation techniques to translate complex analytical findings into accessible, decision-relevant messages for senior, policy and non-technical audiences.
Collaborate with stakeholders, researchers, analysts and technical teams to gather analytical requirements, clarify data needs and translate user needs into analytical workflows and specifications.
Document data sources, methodologies, analytical processes, validation steps, assumptions and findings, ensuring transparency, traceability and consistency.
Monitor the quality and consistency of analytical outputs and contribute to validation and quality-assurance processes across projects and deliverables.
Synthesize evidence from multiple sources and formulate actionable, evidence-based recommendations tailored to institutional and policy needs.
Contribute to technical and scientific outputs, including methodology, results and discussion sections, and support revision and consolidation of analytical deliverables.
Support knowledge transfer through user guidance, briefings, training or coaching on analytical tools, workflows and results, where required.
Manage assigned analytical tasks and deliverables in coordination with project teams, respecting agreed timelines, priorities and quality requirements
Knowledge and skills
Ability to analyse complex and large datasets, detect relevant trends and patterns, and derive robust evidence-based insights
Strong analytical reasoning and ability to combine quantitative, qualitative and computational approaches according to the analytical question.
Ability to ensure accuracy, consistency, traceability and integrity of data and analytical outputs through systematic validation and quality-assurance practices.
Ability to transform analytical findings into concise, compelling and decision-oriented narratives, reports, visual summaries and recommendations.
Ability to explain complex technical, scientific and analytical findings clearly to senior decision-makers, policy audiences and non-technical stakeholders.
Ability to gather stakeholder needs, clarify

Skills
Data Analysis, Documentation

Employment type
Full Time