B2B Operations Executive

About the job
Our team is seeking an experienced individual who will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow-through for account sustainability.
The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.
Job Responsibilities
Operations
Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
Assist in B2B Sales Operations which may include booking fulfilment, invoicing, and settlement
Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services
Planning
Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
Preparing insights for Operational Enhancement
Requirements
Diploma/ Undergraduate Degree
At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred.
Fresh Graduates are welcome to apply.
Highly effective communication and influencing skills in spoken Vietnamese, with fluent English needed. Mandarin is a plus.
Highly effective communication and influencing skills in written Vietnamese.
Demonstrated independence and ability to spearhead initiatives
Strong analytical, written, and verbal communication skills
Confident, self-motivated and global-oriented
Globally-minded and comfortable working with people from different cultural backgrounds
Have a passion for Travel.
Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays
Morning shift starts from 06:00 - 15:00 (included break time) - Expected to arrive at the office around 12:00
Afternoon shift starts from 13:00 - 22:00 (included break time) - Expected to remain in the office until approximately 18:00
Compensations and Benefits
100% full salary during 2-month probation
Social contribution with 100% full salary
Premium healthcare from Bao Viet
12 annual paid leaves + 3 travel paid leaves
MacBook provided for work
Parking fee covered by the company
Free pantry for personnel
Special tariff for personnel when purchasing KKday products
Chill Chill Friday bonding activities

Skills
B2B Sales

Experience
2+ yrs

Employment type
Full-Time

Work arrangement
No