Associate Director - Senior Account Manager

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.
We are currently seeking a high calibre professional to join our team as an Associate Director - Senior Account Manager.
In this role you will:
Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base
Create and maintain detailed client plans that support wider growth strategies and ExCo planning
Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
Sponsor service improvement opportunities and prioritise change management agendas across the business
Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
To be successful you will need:
Minimum of 8 years’ experience of client management, business implementation/change, business development and/or senior operational leadership experience
Client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
Track record in owning, maintaining and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
Sound understanding of commercial and contractual drivers and contribution to AOP and business performance
Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
Demonstrable quality track record as a team-player and mentor with the capacity to positively contribute to the current and future state account management function
Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
Sound understanding of controls, risk management (product and market) and mitigation techniques
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. (
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by Hongkong & Shanghai Banking Co
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Skills
Product Management, Business Development, Account Management, Risk Management

Experience
8+ yrs