Information Technology Operations Manager

Information Technology Operations ManagerA global bank standing up its India technology and operations centreLocation: Remote (India)About the CompanyA leading global bank is establishing its India technology and operations centre and has partnered with Flexiple to hire its IT operations team. You will keep critical systems reliable for a marquee organisation from the ground up. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs an Information Technology Operations Manager, you will own the uptime, processes, and incident response behind core IT systems, keeping services stable and improving how the team runs them.Key ResponsibilitiesService & Incident ManagementOwn day-to-day IT operations, monitoring, and service availabilityRun incident, problem, and change management to agreed SLAsCoordinate vendors, infrastructure, and support workflowsProcess & ReportingBuild dashboards on uptime, tickets, and service performanceImprove runbooks, documentation, and operational standardsIdentify recurring issues and drive practical fixesIdeal Candidate Profile3 to 7 years in IT operations, infrastructure, or service managementStrong grasp of incident, change, and problem-management practiceComfort with monitoring, ticketing, and reporting toolsClear written and spoken English and a reliable remote-work setupPreferred QualificationsExposure to a GCC, bank, or regulated enterprise environmentITIL certification or equivalent service-management experienceFamiliarity with cloud, monitoring, or automation toolingWhat We OfferA founding IT-operations role at a global bank's India centreRemote-friendly, pan-India hiring with long-term placementExposure to leadership and a high-ownership mandateOne application considered for this and future matched rolesHiring ProcessHR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Skills
Documentation

Experience
7+ yrs

Work arrangement
Yes