Learning Platform & Customer Education Administrator

Role Overview
We are seeking a Learning Platform & Customer Education Specialist to support and scale our Skilljar LMS platform. This role will own day-to-day administration, optimization, and reporting while partnering with stakeholders to deliver customer education programs. This is an ideal opportunity for someone with strong LMS experience who is excited to learn and manage Skilljar.
Key Responsibilities
• LMS Platform Administration: Manage Skilljar, user provisioning, permissions, course setup, learning paths, certifications, governance standards, and end-user support.
• Content & Program Operations: Upload and maintain content, support onboarding, product education, and certification programs.
• Reporting & Analytics: Track learner engagement, course completion, adoption trends, and provide insights.
• Integrations & Systems: Support Microsoft Dynamics, Gainsight, and other platform integrations.
• Cross-Functional Collaboration: Partner with Customer Success, Product, and Enablement teams.
• 3–7+ years in LMS administration, learning technology, or customer education/enablement.
• Hands-on experience with at least one LMS platform (Docebo, Cornerstone, Skilljar, Moodle, SuccessFactors, etc.).
• Strong understanding of user management, course configuration, reporting, analytics, and LMS operations.
• Experience working with cross-functional stakeholders; SaaS experience preferred
Preferred Qualifications
• Experience with Skilljar.
• Background in customer education or enablement programs.
• Familiarity with Salesforce, Gainsight, Articulate, Rise, or Camtasia.
• Basic understanding of APIs, integrations, or SSO.

Skills
Salesforce, Customer Success, Onboarding

Employment type
Full-time

Work arrangement
No