Inside Sales Manager

As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others.
Responsibilities
Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
Demonstrate ability to improve individual and team performance results through coaching
Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
Achieve all performance targets as determined by the company
Effectively interview, hire, and train high-performing sales representatives
Responsible for creating a team culture that starts with the client and works backwards.
Manage day-to-day sales performance of all team members and deliver timely feedback on results.
Drive accountability and consistent performance management for results within the team
Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement.
Responsible for identifying and addressing inefficiencies in sales processes and tools.
Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
Maintain high employee engagement in a remote work environment
Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.
Reports directly to the Sr. Sales Manager and has a 1:15 ratio of employees to lead, mentor, motivate and conduct performance management.
To succeed in the role, you’ll need:
An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required
Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes.
The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.
Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
Education/Experience Requirements
Completion of 4-year bachelor’s degree or equivalent experience
2+ years of inside sales management experience preferred
3+ years of sales experience
Remote leadership experience preferred
Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team
Experience executing sales plans and reviewing metrics
Demonstrated ability to implement and train sales teams in strategic selling techniques
Ability to work some evenings and weekends
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$73,080—$75,000 USD
Hiring Variable Compensation Range
$0.01—$25,000 USD

Skills
CRM

Experience
3+ yrs

Work arrangement
Yes