Claim Administration

You desire impactful work.
You’re RGA ready
RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.
Brief Overview
To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day to day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a high level of communication with internal and external clients, will be critical to this role.
What you will do:
Triaging claims in the Claims system and allocating cases to the team for evaluation on the same day
Ensuring that all the data entry happens accurately and correct.
Updating the Referral sheet accurately and in timely manner
Ensure the integrity of the claims department through accurate and timely processing of data
Ensure the integrity of the claims data is maintained and all data validations are completed as planned
Ensure that data mappings for applicable portfolio are maintained and up to date
Ensure any audit actions for applicable portfolio and followed up and actioned per allocated timeframe
Reconcile decisions entered Claims database to ensure accuracy of reporting
Highlighting and ensuring no long pending cases and regular follow-ups with client
Maintain agreed service standards
Provide reporting and analysis as required
Daily/Weekly/Monthly/Yearly report to be shared as required.
Document and follow administration procedures
Qualifications:
Bachelor’s Degree or equivalent experience in insurance, reinsurance or financial services.
Freshers with Pharma or medical background can also apply.
Previous Life Claims Administration experience Preferred
Highly organized, delivery-orientated with the ability to proactively manage stakeholder expectations
Good communication skills
High level of attention to detail with analytical ability
Intermediate MS Excel skills and exposure with MS Access
Highly motivated, results oriented and solutions focused
Innovative, proactive and improvement oriented
Strong client service focus
Ability to work effectively under pressure
Have a curious mindset and not be afraid to challenge the status quo
#LI-JL1
What you can expect from RGA:
Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.
We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Skills
Artificial Intelligence, Excel, Data Entry